Community Experience Specialist

What You Will Be Doing:  We are seeking a dedicated Community Experience Specialist with a vibrant and customer-focused attitude to join our team! As the Community Experience Specialist, you will be at the forefront of our residential community's operations and customer service. In this vital role, you will ensure that our residents enjoy a top-notch living experience through meticulous property management and exceptional service. Your role is pivotal in cultivating a sense of community, where residents are not just satisfied but delighted to call our community home!    Essential Job Duties:  Resident Engagement and Customer Service:  Create a welcoming and inclusive environment for residents, ensuring they feel valued and supported.  Respond to resident inquiries, comments, and feedback, providing excellent customer service at every touch point.  Organize and execute events to boost resident engagement and community spirit.  Conduct engaging tours and manage prompt lease signings to ensure a smooth move-in experience.    Community Operations:  Inspect new resident's homes to guarantee a positive move-in experience.  Perform regular inspections, assign maintenance tasks, and report major issues.  Walk property grounds to ensure the highest levels of curb appeal.  Collaborate with the regional sales team to execute leasing strategies.    Administrative Responsibilities:  Review the accuracy of all resident accounts, initiate and manage legal actions when necessary.  Maintain detailed and accurate resident records.  Assist in preparing monthly reports.    Compliance:  Adheres to federal and state Fair Housing Laws as well as all company policies.    What We'll Expect from You:  Two+ years of related experience or transferable skills.  Excellent communication, interpersonal, and problem-solving skills.  Proficiency in software applications, smartphones, and reporting/analysis tools.    Please note that only candidates who meet the specified requirements will be contacted for an interview. Thank you for your interest in joining our team.     The Benefits of Employment:  20% Rent Discount  New move in and renewals commissions  $300 Morgan Essentials - paid quarterly  Employee referral payment program (as much as $750)  Education/Tuition Reimbursement Program  Medical, Dental, and Vision benefits  Life/AD&D Insurance  Long and short-term disability  Retirement Plan - 401(k) Plan with company match  Generous paid time off, including 10 holidays per year and sick leave  Employee Assistance Program   Additional employee discounts available!    #AC6267       If you are hired at Morgan Properties, your overall compensation package will also be determined based on factors such as geographic location, skills, education, and/or experience which may result in total compensation outside of this range. Get To Know Us: Established in 1985 by Mitchell Morgan, Morgan Properties is a national real estate investment and management company headquartered in Conshohocken, Pennsylvania. Jonathan and Jason Morgan represent the next-generation leaders growing the platform and overseeing the business operations.Morgan Properties and its affiliates currently own and manage a multifamily portfolio comprised of more than 350 apartment communities and over 95,000 units located in 20 states. The Company is among the three largest multifamily owners in the nation and the largest in Pennsylvania, Maryland, and New York. With over 2,500 employees, Morgan Properties prides itself on its quick decision-making capabilities, strong capital relationships, and proven operational expertise.

Created: 2025-02-22