Client Service Representative - Primary Care

Job Type Full-time Description We know that a positive client experience starts as soon as our clients enter the waiting room. Pieper Veterinary is looking for a dedicated Veterinary Client Service Representative to join our fantastic team of veterinary professionals at our Berlin Street location in Middletown, CT.  As the first point of contact for our clients, you will play a crucial role in creating a welcoming and positive experience for both pets and their families. If you are a compassionate, detail-oriented professional with a love for animals, this is your chance to be part of something truly special from the ground up!   Our vision is a simple one, to make the community and the animals and people in it happier and healthier.   What to Expect:   Career Advancement: We pride ourselves on recognizing top talent and strong work ethic and if you demonstrate those things, you can expect to be promoted from within.   Commitment to Continuing Education: We want to retain and develop our talent to the best of our ability. You can expect numerous in-house CE opportunities, an annual symposium, and any mentoring available to support and achieve your career goals!   Environment of Belonging: With so many specialties at your fingertips, it's easy to find where you fit. We also promote an environment of inclusivity so that everyone feels welcome.   About You:   We strongly believe that veterinary medicine is a team sport, and our ideal candidate is someone who feels the same. Communication is key in our industry, and we are looking for people who navigate both client and interpersonal communication with skill and ease.  We are seeking a Client Service Representative with experience answering phones, making appointments, and navigating communications between our clients and medical team. Our ideal candidate will have the ability to remain calm during emotional and stressful situations, as well as the ability to handle patients on a leash or in a carrier. Experience with EzyVet and Smartflow are an additional plus but not required. We highly value collaboration from all staff members, so please speak up as your input is not only valued but can make a difference.  Anticipated Schedule:  This is a full-time position: 30-40 hours per week. Some weekends are required.  Compensation: $16.50-$20.75 an hour depending on experience.   What's in it for you?  Supportive culture with social events & team building  Competitive paid time off & holidays  Career Growth & Training Opportunities  Comprehensive medical, dental, and vision insurance Mental Health Focused Services  401(k) plan with a strong employer match Up to 75% employee pet care discount Annual uniform allowance We know it's not always easy to make a move. We treat all interviews as confidential and if a casual chat is more your style, we can do that too! We genuinely love what we do and the people we work with! Requirements Previous experience in a customer service role, preferably in a veterinary setting, is preferred. Familiarity with veterinary terminology or a willingness to learn.   Excellent verbal and written communication skills to interact with clients, and staff. Exceptional interpersonal skills with a warm, friendly, and empathetic approach to clients and their pets. Ability to handle challenging client situations with tact, patience, and understanding. Ability to manage multiple tasks simultaneously in a fast-paced environment. Ability to work collaboratively with veterinarians, technicians, and other staff members to ensure smooth clinic operations. Flexibility to assist with other duties as needed and work effectively in a team-oriented environment. Reliable, punctual, and dependable with a strong work ethic and a commitment to delivering exceptional service. Ability to remain calm and composed under pressure, especially in high-stress or emotional situations. Willingness to continue learning and stay updated on best practices in client service and veterinary care. #ACP1

Created: 2025-02-19