Customer Service Manager

Address: USA-MA-North Adams-876 State Road Store Code: Human Resources Brands (5148911) At Stop & Shop, we are dedicated to creating and maintaining a culture where the diverse backgrounds and experiences of our associates are celebrated, and all associates feel they belong and thrive. We work as one team to break down barriers, put the customer first and show that we care for our customers, communities and each other. At Stop & Shop, we're here to feed all of life's moments, and we've made a promise to our customers to help them make the small wins possible every day. As a leader in the retail grocery industry, we are committed to feeding all the important moments in our customers' lives. We are seeking a highly motivated and results-oriented Customer Service Manager to play a crucial role in driving positive community impact, operational excellence, and financial success. What we'll ask of you:Department Management:  Oversee the daily Operations of the Customer Service departments including Front End, Online Pick-up and Cash OfficeEnsure departments meet or exceed sales and profit targets Maintain high standards of sanitation and safety, ensuring compliance with all regulations Accountable for leading the recruitment, hiring and new hire orientation, while maintaining a high level of talent within the departmentPeople Development and Diversity:Direct, oversee, and evaluate the training completion of all Customer Service department team members Monitor and evaluate associate performance and ensure associates have development plans to support professional growthFoster a culture of diversity and inclusion within the team Engage and retain associates by fostering a positive work environment   Labor Relations:Manage labor relations to ensure compliance with company policies and labor laws Address and resolve employee issues and grievances in a timely and effective manner Customer Service Excellence:Cultivate a culture of excellence in customer service, providing best-in-class service Ensure customers experience a well-stocked store with the freshest product offeringsSupport team members in their training to consistently deliver exceptional customer serviceOperational Efficiency:Monitor and analyze key performance metrics related to customer service and salesIdentify opportunities for process optimization and implement solutions to enhance operational performanceManage departmental budgets, expenses, and financial targets to achieve profitability goalsCompliance and Safety:Ensure all departments comply with company policies and regulatory requirements Conduct regular safety audits and training sessions Maintain a clean and safe working environment for all associates Community Engagement:  Actively engage with the local community to understand their needsDevelop and maintain positive relationships with community organizations, schools, and other stakeholdersCoordinate and participate in community events, outreach programs, and charitable initiatives to support our mission of making a positive impact What you bring to the table:1-3 years of supervisory or leadership experience, preferably in retail grocery with knowledge of Customer Service departments including Front End, Online Pick-up and Cash OfficeBachelor's degree in Business Administration, Retail Management, or related field (preferred) or equivalent years of work experienceHighly motivated, results-oriented, and a self-starter with a proven track record of successStrong ability to influence and communicate effectively across different functionsExcellent multitasking skills, with the ability to prioritize and manage multiple responsibilities simultaneouslyDemonstrated leadership and management skills, inspiring and guiding teams to achieve goalsExceptional written and verbal communication skills, with the ability to effectively interact with customers, team members, and stakeholders High level of customer service skills, with a genuine passion for exceeding customer expectationsCreative and strategic thinking abilities to drive innovation and continuous improvementEffective organizational and time management skills to ensure efficient operationsAbility to work flexible hours, including weekends and holidaysWhat we bring to the table:  Culture committed to celebrating diverse backgrounds and experiencesComprehensive benefitsOpportunities for professional development and career growthAssociate discountsTeam of associates dedicated to serving our local customers and supporting our communitiesIf you are passionate about customer service, thrive in a dynamic environment, and are committed to making a difference, we invite you to apply.  Stop & Shop is an equal opportunity employer. We comply with all applicable federal, state and local laws. Qualified applicants are considered without regard to sex, race, color, ancestry, national origin, citizenship status, religion, age, marital status (including civil unions), military service, veteran status, pregnancy (including childbirth and related medical conditions), genetic information, sexual orientation, gender identity, legally recognized disability, domestic violence victim status or any other characteristic protected by law.Job Requisition: 417788_external_USA-MA-North-Adams

Created: 2025-02-18