Functional Design Manager

Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day. We are seeking a Functional Design Manager to join our DDI team in developing a case management system for our social services agency client.  Responsibilities Overseeing the utilization of the organization's Business Analyst team and serving as the primary liaison between internal and/or external customers and Information Technology Teams (IT) to define business requirements for systems fixes and enhancements to meet customer and organizational objectives and needs. Building a customer-focused relationship with internal and/or external customer management teams to align project objectives and to continuously promote the organization's ability for their domain expertise and problem-solving skills. Approving and presenting recommendations on high-impact proposal/requirements documents and solutions development which is project specific. Managing the development, growth, and quality of the Business Analyst staff and delivery services to build and improve well-rounded teams. Providing domain-specific subject matter expertise (advisory) to customers and remaining current on trends in the marketplace. Facilitating and coordinating the approval of day-to-day recommendations of the business analyst team related to SLAs, operating procedures, governance structures, and metrics for process improvement. Requirements Have five (5) years of experience working as a functional business analyst on a large, complex automated systems development project, including experience organizing and facilitating JAD sessions. Show five (5) years of experience working directly with stakeholders to elicit and define requirements.  Possess five (5) years of experience developing functional design documentation from requirements.  Demonstrate five (5) years of experience working with Child Support Programs and automated systems.  Have one (1) year of experience documenting and tracking requirements using an Application Lifecycle Management (ALM) tool (e.g., Team Foundation Server (TFS), or Azure DevOps).  Understand Child Support Program objectives and requirements including, but not limited to, case initiation, locate, establishment, case management, enforcement, financial management, state disbursement unit, data analytics and reporting, customer service, knowledge of federal rules and regulations, and software systems requirements.  Bachelor's Degree desired. International Institute of Business Analysis Certification (e.g., Certified Business Analysis Professional "CBAP" or similar certification) desired.  Have a proven track record of successfully working in a remote capacity.  Able to align work schedule with 9 AM - 4 PM Central Time. Can travel once per quarter.   Flexible Working  At Conduent, we want you to be yourself. We recognize that everyone is different and that how people want to work and deliver at their best is different for everyone, too.  In this role, you can expect the following working conditions:  Remote work: Enjoy the convenience of working from home and maximize your time by unplugging at the end of your workday.  Working For You  Perks and rewards designed for you: Health and Welfare Benefits: Our health and welfare benefits can be tailored to fit you and your family's needs and start on the first day of employment.  Retirement Savings: We will support you as you save for your future.  Employee Discounts: We offer you access to a vast selection of global, national, and local discounts on merchandise, services, travel, and more.  Career Growth Opportunities: We help you thrive, so together, we can grow. We provide opportunities to advance your career with a vast portfolio of businesses and a global footprint.  Paid Training: Earn while you learn and continue to grow with access to award-winning learning platforms throughout your Conduent career.  Paid time off: We provide attractive paid time off packages designed for you to enjoy your life away from work.  Great Work Environment: We are proud of our award-winning culture and the recognition we've received for our diversity efforts. Join Us  At Conduent, we are one team, one mission. We understand that our success is directly related to the success of our associates.  We strive to create a culture where you can: Bring your authentic self to work. Grow and thrive, both personally and professionally. Make a difference with our clients, our communities, and the millions of people we support. When you join Conduent, you are engaged in creating the future - both our company's and your own. With more than 60,000 associates across 24 countries, we will provide you with the opportunity to grow with a team of people who will challenge and inspire you to be the best!  Pay Transparency Laws in some locations require disclosure of compensation-related information. For this position, actual salaries will vary and may be above or below the range based on various factors, including but not limited to location, experience, and performance. In addition to base pay, this position, based on business needs, may be eligible for a bonus or incentive. In addition, Conduent provides a variety of benefits to employees, including health insurance coverage, voluntary dental and vision programs, life and disability insurance, a retirement savings plan, paid holidays, and paid time off (PTO) or vacation or sick time. The estimated salary range for this role is $110-135k. Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law. People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by submitting their request through this form that must be downloaded:  click here to access or download the form.  Complete the form and then email it as an attachment to FTADAAA@. You may also click here to access Conduent's ADAAA Accommodation Policy. At Conduent we value the health and safety of our associates, their families and our community. For US applicants while we DO NOT require vaccination for most of our jobs, we DO require that you provide us with your vaccination status, where legally permissible. Providing this information is a requirement of your employment at Conduent.

Created: 2025-02-13