Assistant Vice President

Job Title: Assistant Vice President Location: Aurora, IL Job Summary: The Assistant Vice President (AVP) reports directly to the Vice President and is responsible for supporting a national portfolio of diverse security and safety operations across multiple clients and industries. The AVP will directly oversee Sports & Entertainment and Commercial operations in the Chicagoland market and provide strategic and operational support to other regional teams, working collaboratively across departments and client portfolios. Key responsibilities include: · Driving operational and administrative excellence, ensuring performance objectives and contract KPIs are consistently achieved. · Building and maintaining strong relationships with client leadership through regular communication and partnership. · Leading strategic planning initiatives, including revenue growth strategies, cost optimization, and labor expense management to meet financial performance goals. · Mentoring and developing subordinate managers, fostering a high-performance culture and strong leadership pipeline. · Designing and implementing strategies to improve service delivery and operational efficiency across all client engagements. This role demands strong leadership, strategic vision, and an ability to manage complex, multi-client environments effectively. Considerations: Must be willing to travel up to 50% of the time Additional Responsibilities Program Development and Service Quality: Develop, implement, and oversee security and safety programs to ensure exceptional service delivery. Evaluate service quality and take corrective actions as needed to maintain high standards. Client Relations and Customer Satisfaction: Maintain regular communication with clients to gather feedback, improve satisfaction, and ensure needs are met. Conduct regular meetings and provide updates to leadership on customer engagement and outcomes. Administrative Excellence: Ensure compliance with all client contractual requirements. Track and measure contract-level KPIs, preparing detailed reports and analyses for quarterly service reviews. Create and deliver presentations to clients as needed. Goal Setting and Reporting: Establish and pursue weekly, monthly, and quarterly operational and financial goals. Provide regular updates to senior leadership using detailed reports, metrics, and other tools. Operational Efficiency: Identify opportunities to enhance efficiency and productivity within the business. Develop and execute actionable plans to address these areas. Collaboration: Work closely with internal departments to align efforts and achieve organizational objectives. Team Leadership and Development: Mentor and develop direct reports, ensuring they set and achieve performance goals while effectively managing and developing their teams. Leadership Communication: Keep the Vice President informed of regional operational and financial performance, highlighting any deficiencies and recommending corrective actions. Strategic Planning: Propose and implement strategies to improve operational processes and business outcomes. Industry Expertise: Stay informed about industry standards, security trends, emerging technologies, competitors, and market demographics to support business strategy and growth. Financial Management: Monitor budgeted costs against actual expenditures and analyze financial and operational indicators to drive continuous improvement. Market Analysis: Evaluate industry and business trends for potential impacts and growth opportunities. Technical Proficiency: Demonstrate advanced proficiency in Microsoft Office applications, especially Excel and PowerPoint. Additional Duties: Perform other duties and tasks as required to meet organizational objectives.  

Created: 2025-02-10