Patient Experience Manager

Job DescriptionAramark Healthcare+ is seeking a Patient Experience Manager to support the Healthcare Support Service Departments within Cape Fear Valley Health System.  The Patient Experience Manager will focus on their impact on the overall patient experience within the hospital.   To contribute to the overall patient satisfaction as expressed in third party surveys, contribute to enhancing the overall brand of the hospital client and Aramark.   To contribute to developing patient loyalty to hospital client brand in the marketplace.Job ResponsibilitiesPerform Patient Connect interviews with patients and their familiesConduct Patient Connect data analysisGenerate and review Patient Connect data for opportunities to improve patient satisfactionTrain and coach others on how to effectively perform Patient Connect interviewsConduct AIDET  and/or W.E.S.T. Observations:Housekeeping AssociatesHost/HostessesCall Center (phone etiquette)Observe New Admission GreetingsTechnology savvy (CBORD, EPIC) Adopt A Floor Program (AAF Program)Coach managers on New Admission GreetingsConduct Patient Experience AssessmentsCoach managers on Patient Experience toolsConduct Gridding AnalysisCoach leadership team on Gridding Analysis OutcomesAttend and Participate in client QBR?sCollaborate with hospital Patient Experience team; create an alignment between EVS and the hospital Patient Experience initiativesExemplify service culture at all timesProduce Patient Satisfaction ReportsParticipate in new employee orientations relative to patient experience expectationsQualificationsAssociates Degree required plus equivalent experience.  Bachelor Degree preferred plus equivalent experience.1-2 years of hospital customer service preferred5 years of customer service experience#FS-400EducationAbout AramarkOur MissionRooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet.At Aramark, we believe that every employee should enjoy equal employment opportunity and be free to participate in all aspects of the company. We do not discriminate on the basis of race, color, religion, national origin, age, sex, gender, pregnancy, disability, sexual orientation, gender identity, genetic information, military status, protected veteran status or other characteristics protected by applicable law. About AramarkThe people of Aramark proudly serve millions of guests every day through food and facilities in 15 countries around the world. Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet. We believe a career should develop your talents, fuel your passions, and empower your professional growth. So, no matter what you're pursuing - a new challenge, a sense of belonging, or just a great place to work - our focus is helping you reach your full potential. Learn more about working here at connect with us on Facebook, Instagram and Twitter.

Created: 2025-02-05