Executive Director, IT User Experience & Engagement

Executive Director, IT User Experience & Engagement About the Company Esteemed public research university committed to student success IndustryHigher Education TypeEducational Institution Founded1872 Employees5001-10,000 Categories Colleges & UniversitiesEducationVirginia TechHigher Education About the Role The Company is seeking an Executive Director for IT User Experience and Engagement. This senior leadership role is pivotal in strategically managing services that directly impact users' experiences and engagement with technology. The successful candidate will be responsible for optimizing technology adoption, usability, and overall satisfaction with IT services. This includes ensuring that technology solutions are intuitive, accessible, and aligned with business goals. The Executive Director will also lead a team that continuously improves user-facing IT functions and is dedicated to the development and assessment of a comprehensive IT services framework that enhances user satisfaction and drives operational efficiency. Applicants for the Executive Director position must have a master's degree in a related field or a bachelor's degree with significant experience, along with a strong background in IT management and user experience design. The role requires a leader with proven experience in IT service management, exceptional customer service, and the ability to manage a cross-functional team. The ideal candidate will have in-depth knowledge of IT service management frameworks, best practices in IT support and service delivery, and the ability to capture and analyze data to inform decision-making. Strong communication, stakeholder management, and diplomatic skills are essential, as is the ability to focus the efforts of diverse groups to achieve the organization's goals. Hiring Manager TitleVice President for Information Technology & CIO Travel PercentLess than 10% Functions CEO/PresidentNon-Profit ManagementInformation TechnologyStrategyOperations

Created: 2025-01-30