Vice President Account Management

Vice President Account Management About the Company Acclaimed social media management platform IndustryComputer Software TypePrivately Held, VC-backed Founded2014 Employees201-500 Funding$200+ million Categories Affiliate MarketingBrand MarketingContent CreatorsDigital MediaSocial Media Marketing Specialties social media managementsocial media marketinginstagramtechsocial mediaappcontent marketinginfluencer marketingcreator economydigital marketingand link in bio tool About the Role The Company is seeking a Vice President of Account Management to lead and oversee its enterprise, mid-market, and SMB account management teams. The successful candidate will be responsible for developing and implementing the strategic vision for the account management department, ensuring exceptional client satisfaction, and driving retention and revenue growth. This role requires a dynamic leader with a proven track record in commercial account management or customer success, particularly in the Martech industry. The VP will be tasked with setting and monitoring KPIs, collaborating with cross-functional teams, and establishing strong relationships with C-level executives across top client accounts. Operational excellence, including the management of the account management process and the implementation of best practices, is also a key focus. Candidates for the VP of Account Management position at the company should have at least 12 years' of experience in account management or commercial customer success, with a minimum of 5 years' in a leadership role. A Bachelor's degree in business administration, marketing, or a related field is required, with a Master's degree preferred. Industry-specific experience in SaaS, marketing, and influencer marketing is beneficial. The role demands advanced problem-solving, negotiation, and leadership skills, as well as proficiency in Salesforce and account management software tools. The ideal candidate will be proactive, results-driven, and possess the ability to analyze data and metrics to drive decision-making. Emotional intelligence, resilience, and a strategic, forward-thinking approach are also essential attributes for this position. Hiring Manager TitleChief Customer Officer Travel PercentLess than 10% Functions Finance

Created: 2025-01-30