Vice President, Customer Excellence Marketing

Vice President, Customer Excellence Marketing About the Company Thriving cloud computing company offering custom management platforms IndustryComputer Software TypePublic Company Founded2004 Employees10,001+ Categories Information Technology & ServicesTechnologyCloud ComputingComputer ProgrammingComputer ScienceInformation TechnologyServicesSoftwareTechnology ConsultingCloud ManagementEnterprise ApplicationsEnterprise SoftwareIT ManagementPaaSSaaSIt ManagementComputing InfrastructureData & AnalyticsHosting ServicesInformationComputersBusiness Process Automation (BPA)InsurTechRobotic Process Automation (RPA) Specialties service managemententerprise cloudcustom app developmentplatformitsmsecurity operationscustomer service managementitomgrchr service deliveryand digitize workflows Business Classifications B2BSAASEnterprise About the Role The Company is in search of a visionary Vice President of Customer Excellence Marketing to spearhead the strategic initiatives that drive product adoption and foster long-term customer success. The successful candidate will be responsible for leading the Customer Excellence Marketing organization, developing and executing strategies that maximize customer satisfaction, and ensuring a seamless post-sale experience that leads to successful adoption journeys. This role involves crafting compelling customer success messaging, building strong communities, and creating pathways for learning and knowledge sharing to cultivate successful customers and advocates. Applicants for the VP of Customer Excellence Marketing position at the company should have 10-15 years' experience in customer success marketing or related leadership roles within enterprise technology, with a preference for those with a background in SaaS products. The role requires a proven track record in driving successful product adoption, exceptional leadership and team management skills, and the ability to work cross-functionally with product, marketing, and sales teams. Experience in building and nurturing customer communities, as well as the ability to identify and nurture customer advocates, is essential. The ideal candidate will be a strategic thinker, a problem-solver, and possess strong communication skills to ensure that customer success strategies are effectively aligned with the company's goals. Hiring Manager TitleChief Experience Officer Travel PercentLess than 10% Functions Marketing

Created: 2025-01-30