Vice President, Account Management

Vice President, Account Management About the Company Recognized provider of business process outsourcing (BPO) services IndustryManagement Consulting TypePrivately Held Founded1995 Employees10,001+ Categories Consulting & Professional ServicesOutsourcing Specialties call centers and contact centerstechnical supportbusiness process outsourcing (bpo)social media supportback-office processingclaims managementcustomer serviceescalationsretentionsalesup-selling/cross-sellingproactive online chat servicesprintfulfillmentwarehousedata analyticsmarketing servicesdirect mailand creative services About the Role The Company is seeking a Vice President for Strategic Account Management, with a focus on key accounts. The successful candidate will be responsible for leading and growing a key account portfolio, with a strong emphasis on creating, maintaining, and expanding client relationships to ensure a profitable book of business. This role requires a leader with a deep understanding of customer experience, sales processes, and the ability to meet complex business objectives. The VP will be expected to own and drive the development of strategic account plans, manage client relationships, and lead a team to meet or exceed client satisfaction expectations. A background in BPO and the customer experience industry is preferred, along with experience in large contract negotiations and a proven track record of leading and developing direct reports. Candidates for this role should have at least 8 years of experience in customer success or key account management, with a preference for those with a background in the BPO and customer experience industry. The role demands a leader with a solid understanding of sales processes, customer experience trends, and the ability to build relationships at the C-level. A Bachelor's degree in business, marketing, or a related field is preferred, with an MBA being a plus. The ideal candidate will be a natural leader, and a decision-maker, and have a demonstrated ability to help cross-functional teams solve complex business problems. The position requires a commitment to the company's mission of being the best and making each person's life better, and the ability to travel up to 75%. Hiring Manager TitleSenior Vice President of Strategic Account Management Travel Percent75% Functions Sales/RevenueAccount Management/Optimization

Created: 2025-01-30