Vice President of Customer Success

Vice President of Customer Success About the Company Innovative provider of AI-driven property management software IndustryReal Estate TypePrivately Held Founded2014 Employees11-50 Funding$6-$10 million Categories Information Technology & ServicesResidentialProperty ManagersReal EstateTechnologyCloud ComputingTask Management Specialties risk managementdue diligencetask managementsmart task automationinspectionssopsreportingmunicipal codescompliancepreventative maintenanceoperationsdocument managementand multifamily About the Role The Company is in search of a VP of Customer Success to lead and elevate its customer success efforts. The successful candidate will be responsible for building and scaling a comprehensive customer strategy that prioritizes high value realization, retention, and growth. This role involves managing and innovating on customer lifecycle touchpoints, playbooks, and interventions, as well as collaborating with cross-functional teams to ensure customer and team success. The VP of Customer Success will also be tasked with overseeing renewals forecasting, risk mitigation strategies, and bookings, and will be expected to evangelize customer stories and champion relationships with senior customer sponsors. Applicants for the VP of Customer Success position at the company should have a minimum of 10 years' of B2B SaaS customer success experience, with at least 5 years' in a leadership role. A strong background in building and scaling a customer success function, particularly within a subscription-based business model, is essential. The role requires a leader with strong analytical and process-oriented skills, excellent communication and presentation abilities, and a proven track record as a change agent. The ideal candidate will have a deep understanding of value drivers in recurring revenue business models, a passion for solving customer problems, and a commitment to continuous learning and improvement. While not mandatory, experience in the multifamily housing industry is preferred. Hiring Manager TitleCOO Travel PercentLess than 10% Functions General ManagementOperationsStrategy

Created: 2025-01-30