Vice President, Product, Member Experience

Vice President, Product, Member Experience About the Company Flourishing provider of healthcare performance analytics & advisory solutions IndustryHospital & Health Care TypeNon Profit Founded1985 Employees1001-5000 Categories Health & WellnessConsulting & Professional ServicesHealth CareHealth Care ConsultingHealthcarePatient ExperiencePatient SatisfactionPerformance ImprovementServicesAdministrative ConsultingConsultingProfessional ServicesAgency Specialties health carephysician engagementemployee engagementquality improvementhcahpspatient flowcgcahpsconsultinghhcahpscore measuresclinical resource managementdata analyticspatient experiencevalue-based purchasingsafetytransformationconsumerismmember experiencehealth plansand healthcare consumerism Business Classifications B2BMobileEnterpriseSAAS About the Role The Company is seeking a VP, Product - Member Experience to join their team. The successful candidate will be responsible for defining and delivering member experience solutions for payer customers, with a focus on regulatory and non-regulatory programs. This role requires a deep understanding of the payer industry, including experience with HOS, Medicare CAHPS, HEDIS CAHPS, and QHP Enrollee Survey programs. The VP will work closely with cross-functional leadership to plan and prioritize business objectives, ensure the execution of strategic product initiatives, and drive value through products for customers. Key responsibilities include partnering with the Payer leadership team, developing growth strategies, and solving problems to accelerate decision-making. Applicants for the VP, Product - Member Experience role at the company should have a minimum of 10 years' experience in product management within the payer space, with a proven track record of delivering innovative products. The ideal candidate will have a strong background in SaaS software development, experience with customer experience software platforms, and the ability to leverage data analytics and AI/ML to measure and improve the quality of care. The role demands a strategic thinker who is user-focused, and who can effectively communicate and manage stakeholders to deliver on business goals. The company is dedicated to building a diverse and inclusive workplace and encourages candidates who are excited about the role to apply, even if their experience does not align perfectly with every qualification. Hiring Manager TitleChief Product Officer Travel PercentLess than 10% Functions Product ManagementInformation Technology

Created: 2025-01-30