Vice President of Services Delivery

Vice President of Services Delivery About the Company Leading provider of compliance-based technology solutions IndustryInformation Technology and Services TypePrivately Held Founded1997 Employees501-1000 Funding$26-$50 million Categories B2BSAASInformation Technology & ServicesEnterpriseConsulting & Professional ServicesTechnologyAccessibilityBlindnessDisabilitiesUser Experience DesignW3C Specialties web accessibilitysection 508wcagcvaaaodaadacompliancea11yvpatand vpat Business Classifications B2BSAASEnterprise About the Role The Company is seeking a Vice President of Services Delivery to join their customer-focused organization. The successful candidate will be a key member of the leadership team, with a mission to drive a balanced focus on margin and customer experience. This role involves leading the delivery of key services products, including audit and compliance services, and support services. The VP will be responsible for operating an efficient and effective delivery model, managing costs, and ensuring the highest level of customer satisfaction. They will also be tasked with leading a global team of accessibility experts, implementing service delivery processes, and partnering with customer success and sales teams to grow the organization. Applicants for the VP of Services Delivery position at the company should have a proven track record in running a large and complex services organization, with a focus on web and mobile technology. The role requires a leader with a strong technical background, at least 10 years' experience in enterprise software and SaaS, and a history of consistently delivering revenue and meeting goals. The ideal candidate will be a strategic thinker, passionate about customer success, and adept at building and managing high-performing teams. They must be a courageous leader, capable of making tough decisions and driving change, and be committed to the values of the organization. Hiring Manager TitleChief Customer Experience Officer Travel PercentLess than 10% Functions OperationsGeneral Management

Created: 2025-01-30