Technician, Field Service Electrical

The Field Service Electrical Technician is responsible for the on-site repair and maintenance of EV charging stations within a specific geographic region of Austin, Texas. In essence a Dedicated EV Technician for a strategic account. Key responsibilities include: *   Ensuring site safety*   Performing electrical system maintenance and repairs*   Preparing site field reports*   Fulfilling other duties as required to maintain and operate the site according to contractual requirements This position is dedicated to one customer and covers multiple sites in a metropolitan area. The technician must be able to work independently with minimal supervision and adapt to various field conditions. Candidates must have a strong background in electrical maintenance and troubleshooting. Mitigating charger downtime and failures with white glove service escalation, combined with a deep EV electrical background, will uphold relationships with partners, uptime, and charger utilization with an enterprising spirit and high sense of urgency. Responsibilities: Deliver technical subject matter expertise and thoughtful de-escalation with accurate diagnostics in accordance with eMobility standards/MSAs/SLAs-fixing the customer first, then fixing the issue right the first time. Follow detailed repair manuals, service bulletins, and technical information, and meet with clients upon service completion. Conduct proper, thorough, and timely documentation of related work orders, including all parts and warranty records, and deliver a high customer service closed-loop process with clients during each service visit. Effectively communicate with customers' Network Services provider to ensure the scope of work has been completed and equipment is back to normal operating conditions, with both predictive analysis and preventive maintenance. Perform OEM testing, troubleshooting, repairs, and upgrades/revisions to a broad range of equipment, ranging from Level 2 EV chargers to DC Fast Chargers, including planned maintenance. Perform equipment testing, including insulation testing (megger testing), thermal imagery, torque tests, and performance evaluations. Troubleshoot system performance issues and isolate ground faults. Collaborate with the eMobility Service team to ensure adherence to maintenance schedules and optimize routes. Conduct site safety assessments, identify safety hazards, and complete JHA, LOTO, and other safety-related documentation as per OSHA and site-specific requirements. Generate professional service-specific reports using a work order system for customer presentation. Be available for planned and unplanned overtime and emergency response work Qualifications: 2+ years of experience in servicing electrical power equipment in the commercial or utility energy field and/or formal electrical/electronic training. Strong electrical, electronic, and mechanical troubleshooting skills. Technical knowledge of EV chargers and other applicable power electronics is preferred but not required. High School diploma or GED equivalent Stro/ng understanding of OSHA safety requirements, including LOTO, Arc Flash, JHA/JSA, etc. Valid state driver's license Salesforce experience is a plus Our Ideal Candidate: Ability to analyze and resolve problems independently with a high-level of results orientation Demonstrated customer service communication skills coupled with technical aptitude. Tech-savvy with a passion for learning innovative technologies that transform the industry Deep understanding of eMobility technologies A "can-do" attitude to work collaboratively in a dynamic, fast-paced environment Possess a strong work ethic, be a self-starter, and work with little to no supervision Demonstrates safe work practices and quality orientation Able to work within a team atmosphere Proficiency in Microsoft Office Strong problem-solving and learning skills Working Conditions: Flexibility to work outside normal work hours/weekends, as required. Ability to travel up to 25% domestically throughout North America  This position is assigned to a geographic metro area (Austin, Texas) with occasional travel outside the area to support training and other customers as necessary.  #200     About Us ABM (NYSE: ABM) is one of the world's largest providers of facility services and solutions. A driving force for a cleaner, healthier, and more sustainable world, ABM provides essential services and forward-looking performance solutions that improve the spaces and places that matter most. From curbside to rooftop, ABM's comprehensive services include janitorial, engineering, parking, electrical and lighting, energy and electric vehicle charging infrastructure, HVAC and mechanical, landscape and turf, and mission critical solutions. ABM serves a wide range of industries - from commercial office buildings to universities, airports, hospitals, data centers, manufacturing plants and distribution centers, entertainment venues and more. Founded in 1909, ABM serves over 20,000 clients, with annualized revenue approaching $8 billion and more than 100,000 team members in 350+ offices throughout the United States, United Kingdom, Republic of Ireland, and other international locations. For more information, visit ABM is proud to be an Equal Opportunity Employer qualified applicants without regard race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran or any other protected factor under federal, state, or local law. ABM is committed to working with and providing reasonable accommodation to individuals with disabilities. If you have a disability and need assistance in completing the employment application, please call 888-328-8606. We will provide you with assistance and make a determination on your request for reasonable accommodation on a case-by-case basis. ABM participates in the U.S. Department of Homeland Security E-Verify program. E-Verify is an internet-based system used to electronically confirm employment eligibility. ABM is a military-friendly company proudly employing thousands of men and women who have served in the U.S. military. With ABM, you'll have access to a world-class training program and ample opportunities to use the skills you developed while serving our country. Whether you're looking for a frontline or professional position, you can find post-military career opportunities across ABM. ABM directs all applicants to apply at ABM does not accept unsolicited resumes.

Created: 2025-01-29