Field Service Representative

Securitas Healthcare, part of Securitas, empowers caregivers to deliver connected, productive and safe care. Its innovative portfolio of healthcare solutions helps over 15,000 hospitals, clinics and senior living organizations worldwide protect people, use assets efficiently and understand their operations for a caring and healing environment. For more information, visit Position SummaryThe employee will be remote and live in the Baltimore, MD or Washington DC vicinity primarily supporting the Eastern region of the US with flight travel to other locations as needed. Will drive or fly to customer locations to provide on-site installation and support to clients using Securitas Healthcare products. Will be responsible for installing low voltage systems that are used in long-term care healthcare facilities. Understanding of network connectivity and software configuration troubleshooting will also be necessary. Will be required to provide training on products to end-users as needed.     Essential Job FunctionsRepresent and support the Company in the field, through pre-sale site surveys, equipment installations, repair or replacement, and customer training, according to Company schedules, procedures, and standards. Install, configure, and commission new systems by following company procedures and processesPerform service work at customer sites including troubleshooting, repair, or replacement of customer equipmentVisit facilities to perform preventative maintenance by inspecting installed equipment and making repairs as neededComplete facility site surveys to determine usability for products manufactured and/or sold by the CompanyProvide training to facility personnel to show the correct operation and maintenance of installed equipment Perform administrative duties including writing facility visit reports, completing service or post-installation checklists, creating and submitting expense reports, and maintaining accurate inventory of equipment and parts on a company vehicleAttend construction meetings when needed to help ensure that installations that are part of a new construction or renovation project go as plannedParticipate in an on-call rotation to help cover for emergency repairs on weekends or holidaysThis is a customer-facing role.  The candidate must have strong customer service skills in order to clearly communicate with the customer and colleagues in the field and at the office in order to ensure that customers are satisfied following each project.Must have time management skills in order to arrive at sites when planned and to finish all work in the time allotted for each project.   Knowledge of use and basic configuration or troubleshooting of PC systems requiredMust be able to use hand tools and operate basic handheld power toolsMust be able and willing to work alone and stay in contact with the office as scheduling requirements changeMust be able to lift up to 75 pounds in some instancesMust be able to climb and stand on ladders for extended periods of timeRequired to stand in and crawl through tight spaces occasionally under extreme temperatures (attics, crawl spaces, utility access, etc.). Crawl space access may be as small as 16" Must have the ability to travel extensively, overnight, on a regular basis (up to 100% of the time)Other duties as assigned Required QualificationsHigh School Diploma or GEDValid Driver's License with no restrictions2+ years of experience with installing or troubleshooting low voltage systems including security systems, access control systems, door controllers, elevator controllers, relays, etc.Ability to obtain required State licensing needed to successfully perform the role  Preferred QualificationsHold VA DCJS license and MD Security Systems Technician licenseAn associate degree in Electronics or a related field Wiring, cabling, and/or security or access control system installation Field service experience traveling to multiple customer job sitesSome experience in customer training preferredExperience supporting or installing systems that use radio technologyExperience with data networkingWe are a nationwide provider of security solutions and an equal opportunity employer committed to a diverse workforce. Our core values of Integrity, Vigilance and Helpfulness are proudly demonstrated daily by our employees to our customers and the communities we service. 

Created: 2025-01-27