EV NOC Specialist

This role will need to be onsite in Cumming, GA and as needed will require "on call support" which could include occasional weekend support. Job Summary: We are seeking a highly skilled eMobility NOC Specialist to join our Network Operations Center (NOC) team. The ideal candidate will have extensive knowledge of eMobility technologies and OCPP (Open Charge Point Protocol), and will be responsible for providing remote expert-level support and troubleshooting for our clients. Key Responsibilities: Expert Support: Provide advanced technical support for the installation, configuration, and maintenace of EV charging stations. OCPP Management: Manage and troubleshoot OCPP-related issues, ensuring compliance with industry standards and protocols. Network Performance: Monitor and analyze network performance to identify and resolve issues promptly. Remote Troubleshooting: Perform technical remote troubleshooting for Level 2 (AC) and Level 3 (DC) chargers. Customer Support: Handle escalated customer inquiries and provide clear, effective communication regarding technical issues and solutions. Documentation: Maintain detailed documentation of network configurations, technical procedures, and troubleshooting steps. Collaboration: Work closely with cross-functional teams, including software developers, engineers, and project managers, to ensure successful project delivery. Training: Provide training and support to internal teams and external partners on eMobility and OCPP related topics. Compliance: Ensure compliance with industry regulations and best practices in network operations. On-Call Support: Provide on-call support as needed to address urgent technical issues and ensure continuous operation of EV charging infrastructure. Qualifications: Education: Bachelor's degree in Information Technology, Computer Science, Electrical Engineering, or a related field. Experience: Minimum of 2 years of experience in network and or technical operations or a similar role, with a focus on technical support and eMobility technology. Technical Skills:  Proficiency in technical configuration, troubleshooting, and maintenance. Strong understanding of Open Charge Alliance protocols. Experience with EV charging infrastructure and related software. Expertise in remote troubleshooting for Level 2 (AC) and Level 3 (DC) chargers. Ability to write clear and concise technical deliverables for operations and service personnel. Soft Skills:  Excellent problem-solving and analytical skills. Strong communication and interpersonal skills Ability to work independently as part of a team Detail-oriented with strong organizational skills Preferred Qualifications Experience with cloud-based EV management solutions. Familiarity with cybersecurity best practices in network environments. Certification in network technologies (e.g., CompTIA A+ & Network+)                #LI-KT1                 #200 About Us ABM (NYSE: ABM) is one of the world's largest providers of facility services and solutions. A driving force for a cleaner, healthier, and more sustainable world, ABM provides essential services and forward-looking performance solutions that improve the spaces and places that matter most. From curbside to rooftop, ABM's comprehensive services include janitorial, engineering, parking, electrical and lighting, energy and electric vehicle charging infrastructure, HVAC and mechanical, landscape and turf, and mission critical solutions. ABM serves a wide range of industries - from commercial office buildings to universities, airports, hospitals, data centers, manufacturing plants and distribution centers, entertainment venues and more. Founded in 1909, ABM serves over 20,000 clients, with annualized revenue approaching $8 billion and more than 100,000 team members in 350+ offices throughout the United States, United Kingdom, Republic of Ireland, and other international locations. For more information, visit ABM is proud to be an Equal Opportunity Employer qualified applicants without regard race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran or any other protected factor under federal, state, or local law. ABM is committed to working with and providing reasonable accommodation to individuals with disabilities. If you have a disability and need assistance in completing the employment application, please call 888-328-8606. We will provide you with assistance and make a determination on your request for reasonable accommodation on a case-by-case basis. ABM participates in the U.S. Department of Homeland Security E-Verify program. E-Verify is an internet-based system used to electronically confirm employment eligibility. ABM is a military-friendly company proudly employing thousands of men and women who have served in the U.S. military. With ABM, you'll have access to a world-class training program and ample opportunities to use the skills you developed while serving our country. Whether you're looking for a frontline or professional position, you can find post-military career opportunities across ABM. ABM directs all applicants to apply at ABM does not accept unsolicited resumes.

Created: 2025-01-25