SPOK System Engineer

Type of Requisition:RegularClearance Level Must Currently Possess:NoneClearance Level Must Be Able to Obtain:NonePublic Trust/Other Required:NACI (T1)Job Family:Systems EngineeringJob Qualifications:Skills:IIS Administration, Microsoft Server Administration, Microsoft SQL ServerCertifications:NoneExperience:7 + years of related experienceUS Citizenship Required:NoJob Description:Job Description SPOK System EngineerSeize your opportunity to make a personal impact as a SPOK System Engineer supporting the NIH. GDIT is your place to make meaningful contributions to challenging projects and grow a rewarding career.At GDIT, people are our differentiator. As a SPOK System Engineer, you will help ensure today is safe and tomorrow is smarter. Our work depends on a SPOK System Engineer joining our team to analyze design, develop, implement, and support code, working under limited supervision.   GDIT is currently seeking a SPOK System Engineer in Bethesda, Maryland to join our team. In this role you will be a change agent by supporting the National Institutes of Health to help ensure the success of the NIH mission.Task and responsibilities in this role include, but are not limited to the following:The System Engineer is a member of the Paging Infrastructure team that is responsible for the administration and operations of a critical Paging Service infrastructure for a large Federal Government Health organization.  Paging Infrastructure consists of Windows Servers, Database Servers, Web Servers, Application Servers, Load Balancers, Firewall, Networking, Avaya PBX, Phone Systems, Alphanumeric Pagers, Mobile Phones, Zetron, American Amplifier, Alpha Mate, etc.The technician is responsible for the support of various in-house-developed web sites and applications along with commercial applications (i.e. Spok WebXchange and Spok Mobile).  Support for these applications shall entail support for the database structure and configuration, the API integration methodology, account management and end user support.  Provide Windows/IIS/SQL systems administration support in a production 24x7 environment, with rotating on-call duties.Provide problem management and troubleshooting support and diagnose and resolve critical software and server issues.Develop, configure, and test new server builds.Test and update Windows server applications as needed.Perform daily system monitoring, verifying the integrity and availability of all hardware, server resources, systems and key processes, reviewing system and application logs, and verifying completion of scheduled jobs (i.e. backup, scripts)Provide Windows Server infrastructure troubleshooting and supportBuilds, tests, monitors, and configures patch deployments using various automated tools for both physical and virtual environments.Assist in the development and maintenance of detailed and accurate documentation as requested by the Service Manager, team lead and/or CTR.  (Documentation may be required for operational procedures, troubleshooting aids, and technical analyses for products, features, and capabilities)Provide regular feedback to team and management on the performance and risks.Collaborate with product development teams to plan new features for systems enhancements.Participate in planning and scoping meetings for future projects/tasks.Work cross functionally to resolve complex customer problems.May be required to perform other related dutiesREQUIRED SKILLS & EXPERIENCE:Bachelor's degree in information technology, Computer Science, or a related field or seven years of relevant experience.Experience with Spok and similar communication systems.Minimum of 3 years of experience in system engineering or administration.Strong technical troubleshooting and problem-solving skills.Excellent communication and interpersonal skills.Ability to work independently and as part of a team.Desired Skills and Experience:ITIL certification preferred.Relevant certifications (e.g., CompTIA Network+, Microsoft Certified Systems Engineer) are a plusSecurity Clearance Level:Ability to obtain and maintain an NIH Public Trust clearanceLocation:Bethesda, MD (Position is onsite with potential for hybrid work schedule)GDIT IS YOUR PLACE:● 401K with company match● Comprehensive health and wellness packages● Internal mobility team dedicated to helping you own your career● Professional growth opportunities including paid education and certifications● Cutting-edge technology you can learn from● Rest and recharge with paid vacation and holidaysThe likely salary range for this position is $110,500 - $149,500. This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range.Scheduled Weekly Hours:40Travel Required:NoneTelecommuting Options:OnsiteWork Location:USA MD BethesdaAdditional Work Locations:Total Rewards at GDIT:Our benefits package for all US-based employees includes a variety of medical plan options, some with Health Savings Accounts, dental plan options, a vision plan, and a 401(k) plan offering the ability to contribute both pre and post-tax dollars up to the IRS annual limits and receive a company match. To encourage work/life balance, GDIT offers employees full flex work weeks where possible and a variety of paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave. To ensure our employees are able to protect their income, other offerings such as short and long-term disability benefits, life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance are provided or available. We regularly review our Total Rewards package to ensure our offerings are competitive and reflect what our employees have told us they value most.We are GDIT. A global technology and professional services company that delivers consulting, technology and mission services to every major agency across the U.S. government, defense and intelligence community. Our 30,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation. We operate across 30 countries worldwide, offering leading capabilities in digital modernization, AI/ML, Cloud, Cyber and application development. Together with our clients, we strive to create a safer, smarter world by harnessing the power of deep expertise and advanced technology.We connect people with the most impactful client missions, creating an unparalleled work experience that allows them to see their impact every day. We create opportunities for our people to lead and learn simultaneously. From securing our nation's most sensitive systems, to enabling digital transformation and cloud adoption, our people are the ones who make change real.GDIT is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class.

Created: 2025-01-15