Service Supervisor

Cleveland Brothers, the largest Cat® dealer in Pennsylvania, northern West Virginia and western Maryland441 PA-315, Pittston, PA 18640This management role provides supervision to Shop Service personnel and Clerical employees to ensure that all job assignments are carried out in the most efficiently prescribed means possible while reaching the highest attainable degree of quality and delivery performance.Effectively manage on highway truck and truck body shop, service personnel, while fostering good management relations.Work with sales department and customers to coordinate truck body installs. New delivers and loose ship orders.Maintain existing sales and increase sales to existing and new customers.Maintain high level of customer satisfaction by identifying and resolving problems promptly.Manage service expenses and profitability.Maintain service Key Process indicators (KPI) results to acceptable levels.Effectively manage work in process (WIP) by ensuring work orders are closed in accordance with established timelines.Conduct regularly scheduled safety meetings and enforce all safety policies and procedures.Investigate and report on job related accidents or safety concerns.Coordinate outside vendor repair work with shop work in progress.Ensure all warranty requirements are met.Actively enforce all Company policies and procedures.Conduct performance evaluations.Coaching and mentoringRequirements10+ years diesel repair experience2+ Years supervisory experienceClass 7 Inspection license preferredClass A or B CDL preferred

Created: 2025-01-14