Jo Malone Stylist

Responsibilities And TasksCustomer Service and PerformanceAchieve the targets set by the Company as communicated by the Boutique Manager in respect ofI.P.T, AUS and mix of business.Deliver the highest levels of service by following the Service Checklist ensuring every customer isprovided with a fragrance experience that amazes.Ensure that at least 25% of customers experience the Tasting Barâ„¢Ensure that at least 15% of customers served are re-booked for a follow up appointment.Enlist customers into our CRM program, with quality data capture making sure the % targets setby the Boutique Manager & Sales & Education Executive are met.Adhere to the Jo Malone London Three Steps of Service at all times.EventsEnsure personal sales from events account for 10% of the total yearly business.Execute events according to Guidelines as directed by the Boutique Manager, Assistant Manager,Senior Stylist, Sales & Education Executive, Education Executive or Education Ambassador.Strive to achieve and exceed targets set for each event.StockAssist daily in the replenishment of stock and hygiene supplies and maintain appropriate levelsthroughout the day.Assist in the proper rotation of stock.Ensure that the stock room is kept tidy and highlight any discrepancies or issues to the BoutiqueManager.Communicate low on stock and out of stock products to the Boutique Manager.Maintain Work EnvironmentActively participate in cleaning display units, tools and testers throughout the day, and morethoroughly at night to prepare for the next day's business.Maintain a clean and organized work area. Clean as you go.Clean and manage the Tasting Barâ„¢ and hot towel warmers.Ensure enough towels and hot water are always available.Maintain the Discovery Table and Tasting Barâ„¢ keeping with visual merchandising guidelines.Replace missing, finished or damaged products and equipment once authorized by a Manager.Maintain correct placement and condition of merchandise on counters, shelves, in stock roomsand all stock holding areas.Inform management of any store maintenance or Health and Safety issues, potential hazardsor accidents.Team WorkUndertake specific tasks as given by the Manager including administrative paperwork andJo Malone London Services.Work in conjunction with team members and the Manager to ensure the efficient running of the store.Develop strong working relationships with colleagues.Be punctual and manage time at work effectively.Keep Informed About Products, Company Information And Store Information.Actively participate in store focuses, events and new product launches.Work with the Sales & Education team to achieve Service Certifications.Attend and actively participate in training sessions provided by the Company.AdministrationAssist with inventory counts.Take bookings for Jo Malone London Services.Adhere to correct security procedures regarding handling of cash and assets.Follow company procedure for requesting annual leave and absences.Follow agreed Security Protocols to ensure a safe working environment is fostered by all employees.ImageMaintain personal grooming to the standards as set by the Company in the Grooming Guidelines.Only Jo Malone London fragrance products are to be worn during working hours.Maintain hygiene and image in the Boutique by cleaning counters, tester stands and displays.Any other duties as specified by the Boutique Manager, Assistant Manager, Senior Stylist and thehead office team.

Created: 2025-01-14