Customer Success Specialist

Position: Customer Success Specialist (Onboarding & Implementation)Type: Direct HireLocation: 5 days onsite per week - Pembroke Pines, FLJob Summary: Our client is seeking a professional, motivated resource to join their onboarding & implementation team. This role would report up to the Chief Sales Officer and provides immense opportunity for growth and hands on mentorship. This resource will be responsible for providing clients with timely and effective training to get them properly set up with their products and services.Main Responsibilities:Guides clients through the implementation process, answering questions as needed regarding setup and utilization of the softwareTrains clients on using the softwareMaintains a schedule with clients for training sessions and ensures on time for sessionsIdentifies issues during the implementation process and escalates to proper team to resolveDocuments and updates customer interactions in CRMOther related duties as assignedRequired Skills/Abilities:High school diploma required; IT or Communications degree preferred2+ years in a customer-facing or customer service roleAbility to build rapport with clientsAbility to prioritizePositive and professional demeanorExcellent written and verbal communication skillsExcellent problem-solving skillsJavaScript knowledge is preferredIT and Networking knowledge is a plusProficient with Microsoft Office Suite or related software.Experience working with technology productsNice-to-Haves:Basic technical skills (e.g., connecting to Wi-Fi or Ethernet)Coding knowledge (JavaScript, JSON, CSV exports)Bilingual skillFamiliarity with Google CalendarIT or Communications DegreeIT background

Created: 2025-01-14