Desktop Support Specialist

Job ID NumberR4521Employment TypeFull timeWorksite FlexibilityOnsiteJob SummaryWe are looking for a motivated Desktop Support Specialist ready to take us to the next level! If you have hardware and software troubleshooting skills, and are looking for your next career move, apply now.Job DescriptionWe are seeking a Desktop Support Specialist to provide IT service and support This position will be a full-time contract and onsite. What You'll DoInteract via telephone, e-mail and one on one with customers to perform diagnostics and resolve technical problems.Has knowledge and experience of commonly used concepts, practices, and procedures within the IT support industry (ITIL, MOF, HDI best practices)Properly escalate unresolved issues to the next level of support with strong supporting documentationKeep peers and management informed of trends, significant problems, and unexpected delaysUtilize excellent customer service skills and exceed customers' expectationsEnsure proper recording, documentation, and closure of all recordsRecommend procedure modifications or improvementsPreserve and grow your knowledge of technical procedures, products, and servicesDemonstrate advanced knowledge of supported customer-specific applications and hardwareKnow and meet the account/team Service Level Agreements/Objectives and understand their effect on the businessEnsure technical support training is provided in a timely manner.Assist in evaluating and ensuring timely implementation of new tools and processesAbility to anticipate, plan, and prioritize for varying workload levels.Ability to work independently without supervisionWhat You'll NeedRequired:3-5 years' experience in a Service Desk or technical support role1+ years' of customer service experience in a professional industryDegree in Information Systems, Computer Science (Preferred) or equivalent experienceStrong troubleshooting and documentation skillsActive Directory ExperienceDesktop and Laptop hardware support experienceProficient knowledge of Microsoft Desktop Operating SystemsExcellent customer service skillsStrong attention to detail and strong communication skills (both written and oral)Detail orientedSolution drivenPreferred:Experience with network printersA+ Certification or other relevant certificationsBasic MDM Administration (Chrome, Clever, Jamf, Intune)Physical DemandsAbility to safely and successfully perform the essential job functions consistent with the ADA and other federal, state and local standardsSedentary work that involves sitting or remaining stationary most of the time with occasional need to move around the office to attend meetings, etc.Ability to conduct repetitive tasks on a computer, utilizing a mouse, keyboard, and monitorReasonable Accommodation StatementIf you require a reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employment selection process, please direct your inquiries to or (888) 824 - 8111.Equal Employment Opportunity Policy StatementIt is the policy of CAI not to discriminate against any employee or applicant due to race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or being a protected veteran. It is also the policy of CAI to take affirmative action to employ and to advance in employment, all persons regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or being a protected veteran, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment. Employees and applicants of CAI will not be subject to harassment due to race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or being a protected veteran. Additionally, retaliation, including intimidation, threats, or coercion, because an employee or applicant has objected to discrimination, engaged or may engage in filing a complaint, assisted in a review, investigation, or hearing or have otherwise sought to obtain their legal rights under any Federal, State, or local EEO law is prohibited.

Created: 2025-01-11