Advanced AV Unified Communications Specialist

Wintrust is a financial holding company with approximately $62 billion in assets whose common stock is traded on the NASDAQ Global Select Market. Guided by its "Different Approach, Better Results" philosophy, Wintrust offers the sophisticated resources of a large bank while providing a community banking experience to each customer. Wintrust operates more than 200 retail banking locations through 16 community bank subsidiaries in the greater Chicago, southern Wisconsin, west Michigan, northwest Indiana, and southwest Florida market areas. In addition, Wintrust operates various non-bank business units, providing residential mortgage origination, wealth management, commercial and life insurance premium financing, short-term accounts receivable financing/outsourced administrative services to the temporary staffing services industry, and qualified intermediary services for tax-deferred exchanges. Our unique business model is a competitive strength and value driver, powered by our talented colleagues who put our customers first and achieve better results for our clients.Why join us?An award-winning culture! We are rated a Top Workplace by the Chicago Tribune (past 11 years) and Employee Recommended award by the Globe & Mail (past 6 years)Competitive pay and discretionary or incentive bonus eligibleComprehensive benefit package including medical, dental, vision, life, a 401k plan with a generous company match and tuition reimbursement to name a fewCollaborative cultureWhy join this team? This position has the opportunity to interface with and have a positive impact on multiple areas of Wintrust's businessWe hold ourselves accountable to high standards, share wins, operate ethically, and have funThere is great opportunity for career advancement within the teamPosition OverviewThe Audio Video (AV) Advanced Unified Communications (UC) Specialist is responsible for maintaining technology used in shared spaces, conference rooms, and offices.  Responsibilities include maintaining and troubleshooting AV technologies.  Services include, video conferencing, Biamp, TVs, cameras, codecs/soft codecs, projectors, screens, cabling, wireless screen sharing and digital signage.  Primary responsibilities include solid to advanced working knowledge of Cisco/Logitech/Polycom/MS Teams video endpoints, codecs, cabling schematics, and third-party conferencing solutions using soft codecs.  UC Advanced AV Engineers are accountable for room design, creating and maintaining end-user room profiles, standardizing equipment, and maintaining an accurate inventory database.  The candidate must have strong organizational skills and the ability to manage projects. Advanced AV engineers are expected to lead new AV builds from design, quoting process, installation coordination, end-user training and documentation. Must have advanced troubleshooting skills and be able to quickly develop solutions and/or workarounds when resolving issues.  Candidates should be experienced with Cisco Control Hub, MS Teams Administration and Zoom conferencing platforms. All AV engineers must provide excellent white glove service, training and support to scheduled meetings as needed.  UC AV Engineers should have strong customer relation skills and ability to remain calm and polite when resolving issues.What You'll DoMeet with internal customers, document write-ups for new AV rooms, obtain quotes from AV integrators, manage timelines, coordinate installs, test all installed hardware, update project tracker and train end-usersMaintain database including documentation for all hardware, software, manufacturer technical support, and current resale vendorsManage A/V systems integration with network components (wired and wireless) and collaboration systems (Microsoft Teams, Webex, Zoom etc.)Responsible for all modification to in-room control systems and components within the rooms. As well as implement audio and video configuration and equipment for conference rooms as designedPerform regularly scheduled operational and preventive maintenance checks for all Audio-Visual systems and conference rooms. Perform upgrades and repair of all Audio/Visual/Control systems and provide technical support and training on A/V topics to customers as neededAssist with recommendations of electronic systems improvements and enhancements for audio visual systems as well as troubleshoot and install Audio and Videoconferencing systemsInterface with manufacturers, developers, engineers, and project managers to provide resolutions for basic conferencing systems and to provide support and maintenance of audio-visual equipment. Participate in vendor meetings and their support team, for incident resolution and education of technology services being offeredQualifications5-7 years AV experience implementing and maintaining best in class AV solutions for Enterprise OperationsStrong presentation, leadership, documentation, customer service skills, organizational skills, and project management experienceAbility to provide and teach excellent white glove service, create training curriculum and supporting documentationAbility to understand blueprints and audio/video flow diagramsMust know the ins and outs of basic installation inclusive of pulling and terminating CAT 5/6 cable, installing LEDs, projectors and microphones.BenefitsMedical Insurance • Dental • Vision • Life insurance • Accidental death and dismemberment • Short-term and long term Disability Insurance • Parental Leave • Employee Assistance Program (EAP) • Traditional and Roth 401(k) with company match • Flexible Spending Account (FSA) • Employee Stock Purchase Plan at 5% discount • Critical Illness Insurance • Accident Insurance • Transportation and Commuting Benefits • Banking Benefits • Pet InsuranceCompensationThe estimated salary range for this role is $71,000-$92,000, along with eligibility to earn an annual bonus. Actual salaries may vary based on several factors, such as a candidate's qualifications, skills and experience.#LI-ONSITEFrom our first day in business, Wintrust has been proud to serve a variety of unique communities and people from all walks of life. To be Chicago's Bank® and Wisconsin's Bank®, we need to reflect that diversity both in all the communities we serve, the people we employ, the organizations we work with, and our banking and lending practices. Wintrust Financial Corporation, including community banking and financial services subsidiaries, is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, gender identity and expressions, genetic information, marital status, age, disability, or status as a covered veteran or any other characteristic protected by law.

Created: 2025-01-11