Order Entry Representative

**This role is not open for submissions from outside staffing agencies**   Order Entry Representative What Brought You Here Pay- $16.42-21.35  Monday - Friday, 8 AM - 5 PM Benefits starting DAY ONE! Quarterly Bonus Opportunity Safety Bonus Opportunity   Who You Are: A Data Entry representative that makes it a priority to ensure the customers have the support they need.      What You Will Be Doing: Provide order/data entry support to the organization of orders received by telephone, fax, or central workflow systems. Obtain, analyze, verify the accuracy, and input order data in a timely manner. Initiates and/or implements corrective action on orders as needed to ensure that an excellent standard of service and a high level of customer satisfaction is maintained.   Provides order/data entry for the branch operations. · Processes and verifies the input accuracy of orders from customers utilizing the company's internal central workflow systems and customer purchase orders. · Initiates required action for response to customer service requests for new order and change requests and communicates changes to the appropriate teams. · Assists in proofreading entered orders and ensures that the correct information is being applied prior to final confirmation. · Collaborates with the customer service team to make sure that the requested order(s) meet the customer's expectations. · Works with the organization's other branch/regional locations to resolve problems, facilitates solutions and enhance the customer service offerings. · Attends regular customer service departmental meetings and trainings. · Support/participate in the organization's continuous improvement program and product training courses. · Perform other related duties and provide back-up support to other group functions as assigned by management. · Works in conjunction with project managers/coordinators and customer service representative. · Able to work independently and makes decisions with little department direction. · Modify quote status once order has been placed in ERP system to ensure visibility and uniformity in Sales CRM. · Adheres to departmental key performance indicators. · Maintains appropriate working relationships with internal and external customers. · Regularly maintains Kwik Tag program to ensure all kwik tagged documents are scanned and assigned to the appropriate order.   Skills You Bring: 0-2 years of data/order entry experience and High School Diploma required or equivalent required. · Related glass and aluminum work experience preferred. · Must be efficient, accurate, and organized. · Must have excellent communication (written and oral), interpersonal, conflict management, and time management skills. · Experienced user of Microsoft Office 365 suite. · Listening skills and data collection with attention to detail are essential. · Ability to calculate discounts, fractions, percentages, area circumference, and volume. Ability to apply concepts of basic algebra and geometry. · Must pass criminal background check.   Why Trulite:   Trulite offers the most comprehensive benefit coverage in the industry. We give our employees immediate access to health, dental, vision and life insurance benefits, as well as provide short/long-term disability coverage to protect you financially if you should incur a non-occupational illness or accident.   Stay with us for a year and your 401k employer match is 100% vested and immediately becomes part of your ever improving financial plan. This is also true for those who select and contribute to their Health Savings Account. We match on both employee and family coverage to help cover out-of-pocket expenses and if unused continues to grow until needed.  The employer match for your HSA, if you choose to participate, is also vested immediately at 100%, improving your financial health.   Trulite bears most of the cost of your benefits. We structured these benefits because we care not only about your physical well-being but your financial health and welfare too. Let us show you why Trulite values you as an employee and how we will help you achieve financial independence.     We are an Equal Opportunity Employer. We embrace and encourage our employees' differences in age, color, disability, ethnicity, gender identity or expression, language, national origin, physical and mental ability, political affiliation, race, religion, sexual orientation, socioeconomic status, veteran status, and other characteristics that make our employees unique.

Created: 2025-01-10