Senior Client Advisor, MaxMara Outlet Livermore

About the RoleJoin the world of luxury fashion at MaxMara! We are seeking passionate, dynamic individuals to be part of our renowned team, where creativity meets craftsmanship in the heart of timeless style. MaxMara offers a very competitive commission structure, rewarding your hard work and success. Explore exciting career opportunities today and help shape the future of luxury fashion while enjoying the benefits of a performance-driven environment.The Senior Client Advisor is responsible for sharing the methodology and DNA of the company with clients to drive sales, grow the base, and sustain the brand while supporting the management team in ensuring the store follows company policies and proceduresCORE RESPONSIBILITIES:Customer Service● Actively builds client confidence by creating an engaging interactive experience● Gain new clients meeting conversion goals and continue to service the existing clientbase● Resolves customer service issues swiftly● Ensure customer's needs are surpassed without hesitation.● Consistently meets/exceeds both store and individual sales goals including KPIs● Maximize the customer experience● Maintain a positive outlook and professional demeanor while supporting companyinitiatives● Ensures the methodology of the Retail Excellence program is the standard practiceand followed daily● Assist client advisors with client service inquiries when needed● Ongoing reinforcement of all aspects related to clienteling in partnership with themanagement teamStaff Partnership● Promotes a positive working environment through effective communication amongstpeers, Management, and Corporate Office● Uses training as the tool to refine and enhance the knowledge of the team● Demonstrate leadership and lead by example● Leads on the sales floor using the methodology of the Retail Excellence● Ensures that the store environment emulates the company DNA● Participate and attend while also being able to lead a morning meeting in support orabsence of the management team.Operations● Consistently adheres to company policies and procedures● Possesses working knowledge of POS system● Communicate all store-related issues to the Store Manager when unable to solve themon their own● Performs opening/closing duties as required● Uses time effectively when not servicing clients● Accountable for protecting MaxMara assets and minimizing shrink● Supporting the management team in developing and implementing the store's overallobjective● Ensuring full compliance in accordance with the Company's policies and proceduresStore Visuals● Maintains a clean working environment and ensures the presentation of the product isconsistent with standards.● Is fully knowledgeable of the product● And other duties assigned from time to time● Enforce merchandising standards as set forth by the visual department● Maintains and communicates strong product feedback to the management team● Consistently uphold the brand's imageREQUIRED SKILLS/EDUCATION● Minimum 1-3 years of Retail experience; luxury a plus● RTW and shoe experience is a plus; product experience in luxury or high-end retail isstrongly preferred● Strong interpersonal, organizational, and communication skills● Able to work independently as well as collaboratively● Proficient computer skills● Max Mara is an Equal Opportunity Employer. M/F/D/V

Created: 2025-01-11