Customer Relations Representative

VXI is looking for highly motivated and qualified Customer Relations Representatives to work full-time from their home in the state of Texas for our world-class contact center. The primary responsibility of this role requires you to interface with our client's vehicle owners, dealerships, and field/area offices regarding inquiries and/or complaints to positively impact owner satisfaction and retention. What You'll Be Doing Direct interface with guests by responding to incoming phone calls regarding inquiries and/or complaints. Analyzes guest concerns/inquires and handles them accordingly. Takes ownership of incoming communication; investigates and resolves various questions and concerns that are dealer, sales, service, or product related. Combines active listening with proactive decision-making skills to benefit guests Multitasking daily Talking and typing while actively listening to the guest; utilizing multiple software applications at once Research unique guest requests using online resources and identify opportunities to improve the guest experience. Support in-vehicle technology and apps, as it relates to assisting guests with setting up and troubleshooting their multi-media products, phone pairing, and navigation. High emotional intelligence to effectively supports low-effort guest experiences. Attendance and punctuality are essential for this position. Operating hours Monday-Friday from 7 am-7 pm CST & Saturday from 8 am-6:00 pm CST *** You must be available to work anytime during center operating hours including Saturdays and holidays *** Training 3 weeks of in-class paid training and 1 week on the phone paid training - all completed from the comfort of your home The schedule for training is Tuesday - Saturday from 9 am - 6 pm CST *** You must be available to attend 100% of your training, no time can be missed *** What You Bring High School Diploma Customer service experience in a fast-paced customer-facing or phone environment. Excellent verbal and written communication skills Strong organizational skills and attention to detail Strong understanding of in-vehicle technology (i.e., Apple CarPlay® and Android Auto, Bluetooth pairing, navigation) Automotive experience (i.e., dealership, technician, worked for an automotive company, etc.) Pay/Benefits $15.00 per hour Company-provided equipment Full Health Insurance (Medical, Dental, & Vision) Fun Work Environment Abundant Advancement Opportunities Equal Opportunity Employer: disability/veteran Cell phone benefits for employees - $25/month per line for unlimited phone, text and data. restriction may apply Referral for Life Program â„¢- The referee receives a residual bonus every pay period TV programs employee discounts - If applicable, employees receive TV program at an employee discounted rate. Is our Work-at-Home Customer Care Representative a great fit for you? Before you apply consider the following .... You must have a private workspace in your house with a door that closes, where ambient noise (children, pets and other people etc) cannot be heard or present during work hours. You must have an ergonomic desk and chair and your workspace must allow for the proper installation of your technical equipment. You are required to have high-speed internet service meeting minimum bandwidth requirements of 10 mbps downstream and 2 mbps upstream You are a self-starter who is comfortable in an environment remote from co-workers and managers

Created: 2024-12-01