Vice President of Business Operations - Resort & Club

Job DescriptionWe are a global team of memory makers, collaborators, industry leaders, innovators and so much more.  We believe amazing vacations and experiences start with teams as diverse as the customers and communities we serve.  At Hilton Grand Vacations, your future is bright! The Vice President of Business Operations for Resort & Club is responsible for monitoring Yield, Rental, Club, and related Operations to improve profitability through ongoing evaluation of financial sustainability, business performance, and cost assessments.  Key Responsibilities:  Brand Championing and communicating HGV brand standards to entire enterprise. Ensures HGV brand standards are incorporated into all processes and initiatives and implemented across the enterprise. Responsible for implementing feedback mechanism with owners, guests and team members regarding brand promise and standards. Culture Responsible for creating and fostering a culture of innovation and execution. Maintain high engagement with all team members/departments having an open door policy. Execution Ensures all teams are striving towards a common goal - Brand/Culture/Performance. Leads the financial development of business strategy. Responsible for providing clear and consistent clarity on business KPI's and financial performance. Provide leadership support to grow revenue, efficiency and customer satisfaction. Talent Responsible for hiring and retaining top industry talent to drive performance and competitive advantage. Responsible for leadership/team member development and career path. Responsible leadership succession planning. Why do Team Members Like Working for us? Excellent health care options (medical, dental, and vision that encourage preventative care - that start on day 1!). Outstanding Paid Time Off (PTO) that allows for adventure, rest, relaxation or recuperation. All new Team Members are automatically enrolled in the HGV Retirement Savings Plan. Our Go Hilton Team Member Travel Program offers accommodations at deeply discounted rates and 50% off at participating hotel-operated restaurants. Pass the savings on since HGV allows you to share additional discounted room nights. QualificationsJob Details: Full-time In office- Orlando, Florida 30% travel Key Skills:  Knowledge of accounting and finance procedures. Strong verbal and written communication skills. Ability to collaborate with various departments including Sales & Marketing, Operations and Resort Operations/Hotel GMs.   Experience Required:  A minimum of 10 years of experience in the vacation ownership industry in Finance. At least 5 years of experience leading and managing a team of direct reports (Manager level and above). HGV was awarded four out of five stars for fostering a culture of work-life balance and family-friendly benefits, and is one of Newsweek's "America's Greatest Workplaces for Parents & Families." Over the past 30 years, the highest honor we've received is the continued loyalty of our Owners, Members and Guests. We've also earned accolades for the remarkable work of our dedicated Team Members throughout our resorts, call centers and corporate offices. We are an equal opportunity employer and value diversity at our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Created: 2024-11-19