Vice President of Service Delivery

Vice President of Service Delivery About the Company Industry-leading provider of website optimization tools IndustryOutsourcing/Offshoring TypePrivately Held Founded2009 Employees51-200 Categories Information Technology & ServicesInternetComputing InfrastructureData & AnalyticsHosting ServicesInformationComputersTechnologyApplication Performance MonitoringApplication PlatformsDeveloper ToolsOptimizationSearch Engines & Internet PortalsSoftwareSoftware Development & Design About the Role The Company is in search of a strategic Vice President of Service Delivery to lead the teams and infrastructure that support its managed and professional services. The successful candidate will be responsible for optimizing cloud operations, managing technical account and professional services, and ensuring exceptional customer engagement and satisfaction. This role requires a deep understanding of operational security, compliance, and cloud-native infrastructure, as well as a proactive approach to incident management and financial performance. The VP will be instrumental in driving service reliability, client retention, and team productivity, and will have a lasting impact on the company's service quality and customer success. Key responsibilities for the VP of Service Delivery include building and managing a team of technical account managers, working with product management and development to evolve integrated service offerings, and developing customer service processes to anticipate and address needs. The role also involves formalizing site reliability engineering practices, managing infrastructure and service delivery, and ensuring operational security and compliance. The VP will lead the incident response program, drive financial performance, and manage delivery costs to meet gross margin targets. A proactive and strategic approach to problem management, as well as the ability to work closely with partners to secure services, is essential. Hiring Manager TitleCOO Travel PercentLess than 10% Functions Product ManagementInformation Technology

Created: 2024-11-13