Senior Vice President, Director of Retail Service ...

Senior Vice President, Director of Retail Service Distribution About the Company Prominent operator of regional banks IndustryBanking TypePublic Company Founded1846 Employees1001-5000 Categories BankingFinancial ServicesBanking & MortgagesConsulting & Professional ServicesBanksBerkshireFinance Specialties bankingpersonal banking & small businessmortgageshome equity lines and personal lendingrelationship banking (mybanker and private banking)commercial banking and lendingwealth management and investmentsand government & municipal banking About the Role The Company is seeking an SVP, Director of Retail Service Distribution to oversee the operational delivery, audit, and compliance of its financial center network, virtual, and call centers. The successful candidate will be responsible for maintaining a comprehensive knowledge of policies, procedures, and related state and federal regulations, and will provide leadership and direction to the retail service delivery teams. Key accountabilities for this role include direct management of retail service delivery support team managers, ensuring consistency in policies and service expectations, and serving as a liaison for interdepartmental issues and customer communications. The role also involves representing the company in the community and developing and executing goals for retail delivery support. Candidates for this position should have a Bachelor's degree in business or equivalent work experience, with a preference for a degree. A minimum of 5 years experience in banking, operations, and financial center network, along with supervisory experience, is required. The ideal candidate will have a strong working knowledge of Microsoft Office Suite, excellent communication, organizational, planning, analytical, and interpersonal skills, and the ability to handle multiple tasks. The role demands a professional who can ensure the highest level of customer service, both internal and external, and who is adept at developing and implementing strategies for operational growth and efficiency. Hiring Manager TitleSVP, Chief Retail Administrative Officer Travel PercentLess than 10% Functions FinanceStrategy

Created: 2024-11-13