Front Desk Coordinator

Overview: Floyd's Barbershop is looking for a Customer Service Coordinator to join our team. Are you an outgoing, customer-focused multi-tasker? If so, we would love to speak with you!  What's in it for you?  Hourly pay of $16-17.50/hour Monthly bonus potential Full health benefits for full-time employees (Medical, Dental, Vision)Employee Assistance program (discounted or free counseling, financial planning, child and elderly care assistance, legal assistance, and more)Ongoing opportunity for growth Fun and relaxed environment where individuality is not only embraced, but celebratedFree Services monthlyDiscounts on productLocations nationwide should you ever want or need to relocate Responsibilities: Customer Service Coordinator Responsibilities:  Answer shop phones, make reservations, answer questions regarding our services, quote wait times, and take necessary messages for staff Communicate service pricing, providing quotes, and upselling retailing and services as neededParticipate in company initiatives and ongoing promotions Provide a high level of support and customer service for clients & team members Follow all cash handling procedures when counting cash for opening and closing shifts and creating deposits for the banking processMaintain the organization of the front desk at all timesPerform cleaning duties throughout shift to ensure company brand standardsEnsure shop equipment and supplies are stocked and organizedAssist with retail presentation and stocking Qualifications: Customer Service Coordinator Qualifications:  2+ years of experience in a customer facing role within Retail, Hospitality, or the Beauty Industry is required Experience in a fast-paced environmentStrong desire to help others and team-focusExcellent phone and in-person communication skills with both clients and coworkers Ability to organize, prioritize, and follow up effectively Ability to work a flexible schedule; including nights and weekendsCritical thinker who can maintain confidentiality, be concise, and very detail-oriented

Created: 2024-11-01