Fire Alarm Service Technician (union)

Be part of the future!We are one team, dedicated to working collaboratively to create purposeful solutions that propel the world forward. We hope you will join our diverse team of top people - you bring your talent, and we'll give you the space and opportunities to grow and succeed.  We are committed to make a difference.What you will do:Adheres to all Johnson Controls and customer safety standards. Provides safety leadership and instruction to all Technicians. Provides safety awareness and instruction to subcontractors on Johnson Controls work sites.Recognized as a Leader by peers while being a coach and mentor within the branch. Escalation point on technical issues and provides on-the-job training for other technicians.Provides solutions to others on very complex system problems by either troubleshooting or advising how to resolve problems.Escalation point from the branch to the technical resource team for critical issues. Viewed as an expert in given field by both employees and customers.Assists management with assuring proper field operational disciplines of other Technicians are followed.Regularly provides input on development and training needs of the branch.Assists in developing quotes and estimates for identified L&M work and submits to the Customer, Service Manager or Customer Service Agent, as appropriate.Assists with the identification of material needs required for service delivery.Assists the Service Manager or Customer Service Agent with identifying and scheduling individuals with the correct skills and knowledge to perform repairs or installation.Communicates with customer upon arrival and before leaving the work site. Ensures high levels of customer satisfaction. Meets regularly with customer to become familiar with operating problems. Keeps customer informed on the nature of service provided outstanding issues and recommends system enhancements, upgrades, and or repairs.Manages assigned work to meet a professional level of execution, on-time and to the customer satisfaction.How you will do it:This skilled position involves troubling shooting and repairing installed systems. Including panel repair/reprogram, device replacement/repair, resolving low voltage circuit troubles and system testing.Organize and effectively utilize technical resources, information, material, and support to assure efficient execution of all assigned tasks.Candidate must possess excellent written/verbal communication and outstanding customer service skills.Position involves the programming of fire alarm, security, and access control system panels.Experience CCTV and IT and IP networks a plus.Complete and submit all required task-related, activity, productivity, and other documentation in a timely manner.On call and after hours work required on occasion at customer need.Provide recommendations and solutions to ensure facility is running efficiently to include upselling opportunities.Provide quotes to support recommendations and solutions.What we look for:Required4+ years documented experience in low voltage electrical systems, including Fire/Life Safety systems, Access Control, Nurse Call, and Paging systems.Experience in reading and interpreting blueprints, submittals, and operational/product manuals. Knowledge of test equipment, multi-meter, digital analyzer, and commissioning devices.High School Diploma or equivalentAbility to follow verbal and written instructions.Capable of performing physical labor to include carrying and moving equipment and tools up to 50-70 lbs.Able to work in unusual and sometimes difficult positions such as climbing ladders, scaffolding and high lift equipment up to 40 feet, working within ducts, crawl spaces, above ceilings, etcAbility to work flexible hours including weekends to meet customer requirements.Demonstrate a high level of customer service.Maintain truck inventory to ensure timely response to customer needs.Ability to adhere to, implement, and always follow safety guidelines and proceduresPossess a valid driver's license and driving record that meets company requirements.Retain any licenses that are required by National, State and Local codes.Provide recommendations and solutions to ensure facility is running efficiently to include upselling opportunities.Provide quotes to support recommendations and solutions.PreferredNICET Level II certification strongly preferred.Pay Range: hourly rate determined by the CBA/rate sheet.  Benefits are provided through a local labor union aligned with a collective bargaining agreement.  

Created: 2024-11-01