Fire Service Technician II

Be part of the future!We are one team, dedicated to working collaboratively to create the purposeful solutions that propel the world forward. We hope you will join our diverse team of top people - you bring your talent, and we'll give you the space and opportunities to grow and succeed.  We are committed to make a difference.What we offer:Competitive Starting PayPaid TrainingTuition reimbursementGlobal Advancement OpportunitiesCompany Vehicle (as applicable)Referral BonusesComprehensive BenefitsMedical/Dental/Vision insuranceHealth Savings Account (HSA)Life Insurance401(k) savings plan with company matchShort-Term and Long-Term DisabilityEmployee Assistance ProgramWellness ProgramAnd More!What you will doReceive service calls from Service Resource Center, including a brief description of equipment/system malfunctions. Responsible to contact customer representative and ascertain equipment/systems problems. Diagnose problems and perform service and repairs on electronic fire alarm systems and other related building system products at customer sites.How you will do itFollow prescribed troubleshooting procedures and refer to technical manuals, part manuals, change notices and bulletins, modification notices, etc. to repair equipmentService, troubleshoot and install many different manufacturers' Fire & Life Safety systems including SimplexGrinnellRead and interpret blueprints, diagrams, submittals, specifications software/systems, programs, schematics and operational product manualsExhibit excellent customer service skills by consistently communicating with the district staff and customers to ensure customer satisfactionComplete Service Acknowledgements with proper coding through communication devices, such as smart phones and laptop computersObtain customer signature upon completed service call assignmentParticipate in a scheduled On-call rotationHelp to train or mentor others on the service teamPerform other duties as assignedWhat we look forRequired2 - 3 years documented experience in low voltage electrical systems, including Fire/Life Safety systemsValid Fire Alarm License - FALExperience in reading and interpreting blueprints, submittals, and operational/product manualsKnowledge of test equipment, multi-meter, digital analyser, and commissioning devicesHigh School Diploma or equivalentAbility to follow verbal and written instructionsCapable of performing physical labor to include carrying and moving equipment and tools up to 50-70 lbs.Able to work in unusual and sometimes difficult position such as climbing ladders, scaffolding and high lift equipment up to 40 feet, working within ducts, crawl spaces, above ceilings, etcAbility to work flexible hours including weekends to meet customer requirementsOvernight travel may be requiredDemonstrate a high level of customer serviceMaintain truck inventory to ensure timely response to customer needsAbility to adhere to, implement, and always follow safety guidelines and proceduresStrong organizational skills, positive attitude, and an ability to learn quicklyPossess a valid driver's license and driving record that meets company requirementsAble to pass a pre-employment background and drug testRetain any licenses that are required by National, State and Local codesCompletion of SimplexGrinnell Programming training within 12 monthsPreferredWilling to obtain NICET certifications.Access Control/Security experience.Johnson Controls International plc. is an equal employment opportunity and affirmative action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, genetic information, status as a qualified individual with a disability, or any other characteristic protected by law. For more information, please view EEO is the Law. If you are an individual with a disability and you require an accommodation during the application process, please visit /careers.Terms and Conditions of such benefits programs are subject to change at any time at the sole discretion of the Company.

Created: 2024-11-02