Technical Help Desk Professional

Type of Requisition:PipelineClearance Level Must Currently Possess:Interim Top SecretClearance Level Must Be Able to Obtain:Top SecretSuitability:Public Trust/Other Required:NoneJob Family:SCAJob Qualifications:Skills:Problem Resolution, Service Desk (Inactive), Technical HelpdeskCertifications:Experience:5 + years of related experienceUS Citizenship Required:YesJob Description:We are GDIT. We stay at the forefront of innovation to solve complex technical challenges. GDIT is your place. Make it your own by discovering new ways to securely and expertly apply the latest technology. Own your opportunity at GDIT and you'll be a meaningful part of improving how agencies operate. Our work depends on a Technical Help Desk Professional joining our team to support Department of State (DoS) activities at our state of the art facility in Washington DC.At GDIT, we foster a people-centric environment. As a Technical Help Desk Professional supporting DoS, you will be trusted to work on diagnosing, resolving application issues, and providing appropriate solutions and will serve as the first point of contact for IT problem resolutions for the DoS service desk.In this role, a typical day will include:Collaborating with the Department of State to solve simple to complex IT issuesAssisting and supporting end-users with technical issues and questions related to software systems and applications to include but not limited to, MS Operating Systems, Microsoft Office 365 and specialized DoS applications via multiple support channels including phone, email, chat sessions, web forms, and other communication methods availableCreating, modifying, deleting and editing distribution lists, shared mailboxes and the global address list via Active DirectoryManaging user accounts and group memberships via Active Directory as well as shared drive permissions to ensure accurate recording of work performed according to business processes and standard operating procedures (SOP)Applying basic troubleshooting, issue isolation & diagnostic techniques to identify technical problems, investigate causes, and recommend solutions, or escalate tickets in accordance with existing SOPs, work instructions & knowledge articlesYour success will be measured through satisfactory attainment of customer service level agreementsWHAT YOU'LL NEED:High School Diploma5 or more years of related experience (education may be substituted for experience)Beginner level of technical experience with Active Directory,Intermediate level of technical experience with ServiceNow or other ticketing system, Microsoft Windows O/S and MS Product suiteMinimum Interim Top Secret ClearanceAbility and willingness to work on-site at our state of the art facility in Washington DCAbility and willingness to work any shift during a 24/7/365 operationEVEN BETTER IF YOU ALSO HAVE: A CompTIA A+ or any ITIL or HDI certificationDemonstrated experience providing remote support via remote toolsWHAT GDIT CAN OFFER YOU:401K with company matchCustomizable health benefits packagesCollaborative teams of highly motivated critical thinkers and innovatorsInternal mobility team dedicated to helping you own your careerRewards program for high-performing employeesNot sure this job's the one for you? Check out our other openings at /careers.Applying for a career in GDIT's Engagement Center is as easy as 1...2...3.   To learn more about GDIT's Help Desk or Call Center positions and our candidate application process please call 833-GDIT-123.#DoSEG #TSSCE The likely hourly rate for this position is between $31.57 - $42.71. This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range.Scheduled Weekly Hours:40Travel Required:Less than 10%Telecommuting Options:OnsiteWork Location:USA DC WashingtonAdditional Work Locations:Total Rewards at GDIT:Our benefits package for all US-based employees includes a variety of medical plan options, some with Health Savings Accounts, dental plan options, a vision plan, and a 401(k) plan offering the ability to contribute both pre and post-tax dollars up to the IRS annual limits and receive a company match. To encourage work/life balance, GDIT offers employees full flex work weeks where possible and a variety of paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave. To ensure our employees are able to protect their income, other offerings such as short and long-term disability benefits, life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance are provided or available. We regularly review our Total Rewards package to ensure our offerings are competitive and reflect what our employees have told us they value most.We are GDIT. A global technology and professional services company that delivers consulting, technology and mission services to every major agency across the U.S. government, defense and intelligence community. Our 30,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation. We operate across 30 countries worldwide, offering leading capabilities in digital modernization, AI/ML, Cloud, Cyber and application development. Together with our clients, we strive to create a safer, smarter world by harnessing the power of deep expertise and advanced technology.We connect people with the most impactful client missions, creating an unparalleled work experience that allows them to see their impact every day. We create opportunities for our people to lead and learn simultaneously. From securing our nation's most sensitive systems, to enabling digital transformation and cloud adoption, our people are the ones who make change real.GDIT is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class.

Created: 2024-11-01