Customer Service Support Specialist - TS/SCI with ...

Type of Requisition:RegularClearance Level Must Currently Possess:Top Secret SCI + PolygraphClearance Level Must Be Able to Obtain:NoneSuitability:Public Trust/Other Required:NoneJob Family:Systems AdministrationJob Qualifications:Skills:Customer Service, Linux, Microsoft Windows, Virtual Private Networks (VPNs)Certifications:Experience:US Citizenship Required:YesJob Description:Transform technology into opportunity as a Customer Service Support Specialist with GDIT. A career in enterprise IT means connecting and enhancing the systems that matter most. At GDIT you'll be at the forefront of innovation and play a meaningful part in improving how agencies operate.HOW A CUSTOMER SERVICE SUPPORT SPECIALIST WILL MAKE A DIFFERENCE:Windows Operating System: Perform system diagnosis, troubleshooting, system administration and configuration of different flavors, and versions of Microsoft Windows Operating System.Broad Technical and Analytical Competency: Keep abreast of technology developments, learn new hardware and software, comprehend product limitations, analyze technical issues, and communicate technical information clearly to clients.Organizational Competency: Follow technical instructions, multi-task, prioritize and schedule work, and meet established deadlines.Interpersonal Competency: Listen actively, render empathy, maintain professional demeanor in frustrating situations, and write concise reports, e-mails, and memos.REQUIRED SKILLS AND DEMONSTRATED EXPERIENCE:Demonstrated experience in customer serviceDemonstrated experience in technical support serviceDemonstrated experience in system administration for Windows and Linux systemsDemonstrated experience trouble-shooting hardware, telephony, and videoDemonstrated experience deploying and testing hardware and softwareDemonstrated experience using an enterprise ticketing systemDemonstrated experience working with Windows Operating SystemsDemonstrated experience working with Linux Operating SystemsDemonstrated knowledge of LAN/WAN architectures and troubleshootingDemonstrated working knowledge with VPN clients such as Cisco VPN and othersDESIRED SKILLS:Other skills and demonstrated knowledge that are highly desired but not required to perform the work, include:Demonstrated exceptional security practice in working with Restricted Handling (RH) dataExperience working with special systems such as FSA3 and FiCETrained and Certified as a Data Transfer OfficerTrained and Certified as a Krypto handling technicianTrained to support special "Back Room" requirementsAdvanced training in FSA3 and FiCE architecture and in associated troubleshooting proceduresWHAT YOU'LL NEED TO SUCCEED:Education: Bachelor's degree in Computer Science, Engineering, or a related technical discipline, or the equivalent combination of education, technical certifications or training, or work experience.Experience: 5+ years of relatedSecurity Clearance Level: TS/SCI with PolygraphLocation: Dulles, VA - On Customer SiteU.S. Citizenship RequiredGDIT IS YOUR PLACE:401K with company matchComprehensive health and wellness packagesInternal mobility team dedicated to helping you own your careerProfessional growth opportunities including paid education and certificationsCutting-edge technology you can learn fromRest and recharge with paid vacation and holidaysThe likely salary range for this position is $100,175 - $135,530. This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range.Scheduled Weekly Hours:40Travel Required:Less than 10%Telecommuting Options:OnsiteWork Location:USA VA HerndonAdditional Work Locations:Total Rewards at GDIT:Our benefits package for all US-based employees includes a variety of medical plan options, some with Health Savings Accounts, dental plan options, a vision plan, and a 401(k) plan offering the ability to contribute both pre and post-tax dollars up to the IRS annual limits and receive a company match. To encourage work/life balance, GDIT offers employees full flex work weeks where possible and a variety of paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave. To ensure our employees are able to protect their income, other offerings such as short and long-term disability benefits, life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance are provided or available. We regularly review our Total Rewards package to ensure our offerings are competitive and reflect what our employees have told us they value most.We are GDIT. A global technology and professional services company that delivers consulting, technology and mission services to every major agency across the U.S. government, defense and intelligence community. Our 30,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation. We operate across 30 countries worldwide, offering leading capabilities in digital modernization, AI/ML, Cloud, Cyber and application development. Together with our clients, we strive to create a safer, smarter world by harnessing the power of deep expertise and advanced technology.We connect people with the most impactful client missions, creating an unparalleled work experience that allows them to see their impact every day. We create opportunities for our people to lead and learn simultaneously. From securing our nation's most sensitive systems, to enabling digital transformation and cloud adoption, our people are the ones who make change real.GDIT is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class.

Created: 2024-11-01