Patient Financial Service Rep
Four Winds Health - Newnan, GA
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A Patient Financial Service Representative (PFS) for Four Winds Health is responsible for supporting all aspects of the Revenue Cycle Department with a primary focus on patient calls, patient billing and collections for our urgent care centers. Responsibilities • Patient billing, collections and patient phone calls and emails for our urgent care centers using WellStreet's practice software • Understanding of insurance contractual agreements & communicating to patients their responsibility • Working with the Revenue Cycle Management to identify & resolve issues related to billing, coding, billing system, and process flow as it relates to patient billing & collections • Interfacing with clinic staff on patient billing issues • Interfacing with patients on billing questions via our customer service helpline and via email • Update patient demographics and submit statement to statement vendor on a daily basis • Support all other functions of the Revenue Cycle Team Minimum Qualifications • 2+ years of experience in patient billing, patient calls, and collections • 2+ years of experience in understanding the policies of insurance companies and how they impact the patient Required Skills • Experience in handling high volume patient phone calls with patience and continuity • Ability to be patient, understanding, and empathetic while maintaining the collections approach • Ability to make recommendations regarding outside collection per patient and instruct clinic staff of patient collection status and continued care • Knowledge of insurance payers, insurance verification, the AR/revenue billing lifecycle and appealing denied claims • Excellent computer skills - expertise in MS Word Suite including Word, Excel and PowerPoint. Experience in using one or more Practice Management Systems/Billing Software • Energy, enthusiasm, and the ability to work under pressure in a high volume, fast paced, unstructured start-up environment • Ability to work within a team environment and maintain a positive attitude • Excellent documentation, verbal and written communication skills as it relates to patient responsibility and collecting patient balances • Ability to communicate directly with patient while handling conflict in a professional manner • Extremely organized with a strong attention to detail • Motivated, dependable, and flexible with the ability to handle periods of stress and pressure Employee. INDPUC Experience Preferred 2 - 5 years: Revenue Cycle 2 - 5 years: Customer Service 2 - 5 years: Collections 2 - 5 years: Patient Billing Education Preferred High School or better Behaviors Preferred Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well Team Player: Works well as a member of a group Dedicated: Devoted to a task or purpose with loyalty or integrity Motivations Preferred Growth Opportunities: Inspired to perform well by the chance to take on more responsibility Self-Starter: Inspired to perform without outside help Flexibility: Inspired to perform well when granted the ability to set your own schedule and goals
Created: 2024-10-19