Automotive Service Advisor
Volvo Cars Glen Cove - Queens, NY
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79 Cedar Swamp Road, Glen Cove, NY 11542 Automotive Service Advisor Required: Luxury Brand Service Advisor Experience $85,000 to $130,000+ Performance Driven Income! Signing Bonus Based on Experience! Reynolds & Reynolds Experience is a Plus! Volvo Cars of Glen Cove, NY is a great place to have a rewarding career! Our high-volume Service Department needs to hire an EXPERIENCED SERVICE ADVISOR to guide customers through the auto repair and maintenance process, advise customers on options and costs, offer 'specials', schedule service, and more! This multifaceted role provides exceptional customer service and drives service department revenue growth. We appreciate our employees and invest in their success! Apply now and drive your career forward with this great opportunity! Upload your resume and complete the assessment for immediate consideration. Volvo Cars of Glen Cove is a premier and super successful dealership serving drivers throughout Sea Cliff, Oyster bay, Port Washington and Roslyn Heights. Our dealership's hours are Monday - Saturday, 9 to 6. We are closed on Sundays. Responsibilities - Service Advisor: Guide service department customers through the auto repair and maintenance process, advise customers on options and costs, offer additional services and 'specials', schedule service appointments and more. Greet customers and answer questions, follow status of customer's vehicle from service bay entry through completion of work, keep customers informed of changes, ensure customer's concerns were addressed and they are satisfied Develop a deep understanding of our service offerings, including technical aspects, benefits, and value propositions. Stay current with industry trends, changes, and advancements to provide informed recommendations to customers. Investigate and resolve customer complaints, escalating complex issues to the appropriate department Maintain accurate and organized records of customer interactions and service appointments. Generate regular reports on sales metrics, customer feedback, and service trends to inform decision-makers Meet sales goals and maintain a high CSI Requirements: Required: Luxury Brand Auto Service Advisor experience Volvo experience is a plus A goal driven self-starter with excellent sales, customer service, communication, computer, and listening skills Reynolds & Reynolds experience is a plus A positive attitude, good work ethic, and professional appearance Strong problem-solving abilities and a solution-oriented mindset. Able to work in a fast-paced environment and manage multiple tasks simultaneously. Pleasant, energetic, conscientious and dependable Works well with others in a team atmosphere Valid driver's license and a good driving record We Provide Excellent Benefits: $85,000 - $130,000+ Performance Driven Potential Income! Signing Bonus based on Experience! Ongoing training Medical, Dental and Vision Benefits Paid Vacation and Holidays Closed on Sunday State-of-the-Art Equipment Climate-Controlled Shop Employee Discounts on Products, Service and More! Career Growth and Advancement Opportunities
Created: 2024-10-15