Onsite Community Manager

Position Overview:Are you a creative person who loves engaging and interacting with people? Do you prefer working across many support functions, rather than building deep expertise in a single area?Our Community Manager role is ideal for someone who thrives on wearing many hats and excels at working across functions. The ideal candidate enjoys being the go-to person and problem solver in a dynamic workplace environment. This role is specifically designed for candidates looking for their first professional role with exposure to HR, IT, Event Planning, and Business Analysis. You will be the frontline for employees in a Talent Community but backed by robust support across all functions. Beyond traditional HR duties, you will play a crucial role in driving employee engagement through innovative programs, organizing impactful events, and facilitating workshops that strengthen team camaraderie and uphold our unique company culture. As the central liaison between employees and management, you will spearhead transparent communication channels, promptly address employee inquiries and concerns, and ensure the seamless implementation of company policies. Your ability to collaborate effectively across various departments, monitor employee sentiment, and leverage data-driven insights will be instrumental in optimizing strategies that foster collaboration, boost workplace satisfaction, and drive organizational success. Join us and embark on a rewarding journey where you can make a tangible impact in shaping a supportive and inclusive work environment that reflects our core values and promotes continuous growth and development.Key Responsibilities:Employee EngagementAct as the primary liaison for employee inquiries, feedback, and concerns.Develop and execute programs to enhance employee satisfaction and anize team-building activities, events, workshops, and conferences to strengthen camaraderie.Implement strategies to promote a collaborative and supportive company culture.HR SupportAssist in the recruitment and onboarding process of new hires.Support HR activities such as performance management and employee relations.Coordinate employee training and development initiatives.Maintain and update employee records and HR documentation.Coordinate with HR Manager on employee relations and munication and CoordinationFoster transparent communication channels between employees and management.Address and resolve employee issues in a timely manner, escalating when necessary.Collaborate with department heads and HR to ensure consistent policy implementation.Facilitate company-wide communications and announcements.Support on-site client visits and provide light technical support as munity BuildingDevelop and implement strategies to strengthen relationships among employees.Promote cross-functional collaboration and knowledge-sharing initiatives.Monitor and analyze employee sentiment and engagement anize and oversee employee recognition and reward programs.Analytics and ReportingTrack key metrics related to employee engagement, satisfaction, and retention.Prepare regular reports and presentations on community feedback and trends.Utilize data-driven insights to optimize community management strategies.Requirements:BackgroundBachelor's degree in Human Resources, Business Administration, Communications, or a related field OR experience as a supervisor or trainer in a BPO-environmentExcellent interpersonal, communication, and organizational skills.Ability to handle sensitive and confidential information with discretion.Proficiency in MS Office and HRIS software.What Will Make You Stand Out?Knowledge of employment laws and HR best practicesCertification in Human Resources Management (HRM) or Community Management.Experience in employee engagement initiatives or organizational development.Technical SkillsAdvanced proficiency in Microsoft Office Suite including Excel, Outlook, PowerPoint and WordAbility to provide basic technical troubleshootingOrganizational and Leadership SkillsHighly organized, collaborative, and detail oriented with a results-driven work ethicPositive and passionate attitude with a desire to help employeesAbility to communicate professionally both verbally and written with employees at all levels of the organization Self-motivated to improve knowledge and skills through personal research and developmentWhat We Offer:Competitive salaryGreat benefits, including medical and dental insurance, paid time off, 401K company match, and tuition reimbursementGrowth opportunities Training and supportJoin a global team with 100 years of experience and the flexibility of a start-upAll qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or national origin.

Created: 2025-04-17