Sales & Account Manager

An IMAGESFX Sales & Account Manager is a client-facing representative who plays a key role in building professional relationships with Production, Tour and Band Managers, Designers, and other third parties. They serve as the primary point of contact for clients on both potential and active projects. In addition, they engage in strategic discussions around sales approaches and focus on developing project pipelines that align with the companys overall business goals. They also provide recommendations for gear investments based on emerging industry trends. By working closely with the Project Operations team, they act as a liaison, advocating for both the client and the company.Role DescriptionManager of Sales and AccountsFull Time, Salary & CommissionM-F, 9:00 AM - 5:30 PMEmail and Phone Call Responsiveness on Evenings/Weekends RequiredPrimary ResponsibilitiesWork alongside IMAGESFX President and Operations directors to develop sales strategySeek and develop relationships with potential clients aligned with overall sales strategyRetain and grow accounts already maintained by the company, as assignedConduct on-site visits and meet with clients in person to build and sustain relationships and communicationField inquiries for upcoming projects by collecting details regarding dates, equipment, design intent, etc.Establish clear scope and schedule with all clientsWork with assigned Project Manager to draft quotes, contracts and other related paperworkEnsure contracted scope of work is communicated clearly to all internal and external partiesNegotiate scope changes as necessary and handle the necessary paperwork to modify the existing contractOversee client interactions with other IMAGESFX Team Members throughout project lifecycle as neededRepresent the client's interests by addressing concerns while preserving their vision and operations Manage client expectations regarding delivery/execution, safety, etc.Provide support, oversight, and approvals to administrative tasks completed by Project Managers including, but not limited to budgets, contracts, invoicing, consumable and equipment purchases, staffing, etc.Request, send and secure payment of client invoices according to invoice schedulesWork with Accounting to close delinquent accountsMaintain frequent communication with the client before, during and in-closing of a project to ensure client satisfactionDeliver client feedback to Operations directors to inform process and product improvementSecondary ResponsibilitiesServe as IMAGESFX on-campus representative at the Rock Lititz Campus for meetings, trainings, seminars, etc.Represent IMAGESFX at industry events and networking opportunitiesRecommend Professional Development topics/trainings based on ongoing project skillset needsRecommend gear investment based on ongoing client requests and developing design concepts in the industryAssist Team in developing social media strategy and collecting assets for social media useFollow company procedures and directivesPerform other related duties as required and assignedRequirements3-5 years of account management experience preferred with proven ability to gain new clients and retain accountsRequired experience in concert touring or related entertainment industry roles, including production or tour management, vendor services, and similar positionsSpecial Effects and/or Laser knowledge and experience preferredAbility to travel frequently for short periods of time based on client projects, sales opportunity meetings, networking events, etc.Experience using Microsoft 365 suite (Outlook, Calendar, Excel, PowerPoint, Word, Whiteboard, etc.), Keynote, Adobe Acrobat, DocuSign, or similar project management platformProven experience collaborating within a team and driving that team to successful completion of large-scale projectsProven experience communicating effectively with internal and external stakeholdersExcellent written and verbal communication skillsHealth & WellnessMedical, dental, and vision insuranceHealth Savings Account (HSA) optionsFlexible Spending Account (FSA) for medical and dependent care expensesPaid time off (PTO) and company holidaysFinancial BenefitsCompetitive salary with commission opportunities401(k) retirement planExpense reimbursements for work-related travel*This job description has been designed to indicate the general nature and level of work performed by Team Members within this classification. It is not comprehensive of all possible duties and responsibilities.

Created: 2025-03-10