Technical Support Specialist

Job ***** IT Help Desk/Tech Support***** Ridgefield Park, NJ ***** Long TermTravel up to 10 % of the time.Job Description" Serving as an escalation point of contact for internal applications, hardware, mobile, and remote technology.Following up on any outstanding issues with customers regarding the status and closure of incidents /requests.Provide VIP Support for ExecutivesTroubleshooting and resolving all hardware, software, and network problemsEscalate issues to third-level support teams.Document procedures, FAQs, and inventory of assetsMust be willing to travel up to 10 % of the time.Strong working knowledge of core applications including Windows 7/10, Microsoft Office, Imaging Software, SCCM, and Active DirectoryExperience with Helpdesk ticket tracking software and remote desktop support toolsExcellent problem-solving, communication, and interpersonal skillsAbility to prioritize and organize work to meet defined SLAs.Be able to work as a team member.Android mobile in corporation experienceMac in corporation experience is a plus.Excellent communications and customer support skills*****Bachelor's degree is preferred with at least 5 years of Corporate Help Desk, Desktop Support experience, or the equivalent combination of education and/or experience.Knowledge of Windows 7/10/11, Office 2016/2019/2021, PC hardware, Remote Support, and VPNMust be able to have strong English speaking and writing skills.

Created: 2025-03-10