Patient Service Representative

Job ***** Patient Service Representative (Call Center)Job **We are seeking a Patient Service Representative to join our Obstetrics and Gynecology call center team. The ideal candidate will have experience handling inbound and outbound patient calls, scheduling appointments, and managing patient information. Knowledge of women's health is preferred.Key *Answer inbound calls and schedule patient appointments or route messages appropriately.Make outbound calls to schedule or reschedule appointments and confirm upcoming visits.Update insurance and coverage information for front desk representatives.Provide excellent customer service while handling patient inquiries.*EPIC experience preferred.Strong communication and organizational skills.Ability to multitask in a fast-paced environment.Reliable transportation for commuting.Interview & Training ***** Virtual via Microsoft Teams (on camera).***** 4-day (32-hour) EMR training (Tuesday - Friday).Additional **Candidates must submit a resume and submission cover form in one document.Any requested time off (RTO) must be listed on the submission form.Screening questions ** Is the candidate a former Penn Medicine employee? If so, provide work dates, position, and reason for leaving.Does the candidate have reliable transportation for commuting?Is the candidate actively working with other agencies? Have they already been submitted for this role?After Award ***** COA must be uploaded within 48 hours of award acceptance.Candidate profile in B4Health must be complete (name, email, phone, DOB, and last 4 digits of SSN).

Created: 2025-03-10