Desktop Support Engineer

Roles & *****Hands on working experience of L2 End User Computing/Desktop Support.knowledge of Windows 7 & Windows 10/11 administration, Active Directory, Group Policies, Office/Microsoft 365.L1 Administration of Windows Server 2012 & 2016Operating systems installation, maintenance, imaging & security patchingHandling different types of printer related issues on day-to-day basis and installations of printers like Lexmark, Canon, HP, Zebra etc.Install, configure, test, maintain, monitor, and troubleshoot end-user and network hardware, peripheral devices, printing/scanning devices, presentation equipment, software, and other products in order to deliver required desktop service levels.Asset & inventory managementResolving issues for different applications like (Microsoft applications, Skype for Business, Citrix, Office 365 etc.)SLA Management, MIM, VIP User SupportVendor ManagementEnsure that incidents and requests are handled according to agreed procedures, policies and standards and enhance customer satisfaction by constantly elevating service delivery SLAsPrepare daily, weekly, fortnightly and monthly MIS reports pertaining to EUC domain.ITIL Foundation Certified and expertise in ITIL processes.

Created: 2025-03-10