Manager of Development Operations

Fulfillment Fund is a nonprofit organization dedicated to making college a reality for students growing up in educationally and economically under-resourced communities. By providing students with the tools, resources, and support they need to succeed in higher education, we empower them to pursue their dreams and create lasting change in their lives and communities. Our programs focus on college access, readiness, and success, ensuring that every student has the opportunity to achieve their educational goals.Application Process:Please submit your resume and cover letter to people@General Summary:The Manager of Development Operations establishes, implements, and maintains operational systems to ensure a successful and effective Development Department infrastructure according to best practices and industry standards. This individual, in close collaboration with fellow Development colleagues, ensures Fulfillment Fund donors have a smooth experience and receive recognition and information in a timely and accurate manner, and that department data needs are fulfilled. This individual is collaborative, detail-oriented, customer-focused, and strong in creating and maintaining efficient and effective systems for optimal Development Department functioning. Essential Duties and Responsibilities: (Other duties may be assigned at the discretion of manager.)Oversee and manage the administrative and technical needs of the Development Department, ensuring effective and efficient operations in alignment with industry best practices and compliance needs.Manage and maintain Fulfillment Fund's donor database (Raiser's Edge), ensuring accuracy, security, and best practices, including gift acceptance, processing, receipting, reporting, and acknowledgment.Serve as liaison between Development and Finance Departments to ensure accurate gift/donation deposits, coding, processing, recording, and reconciliation of income and Development expenses.Collaborate with Development colleagues in the execution of fundraising activities, including appeals, events, and donor communications (thank-you letters, invitations, pledge reminders, solicitation letters, and tribute mailings).Oversee and integrate giving platforms (Salsa, PayPal Giving, Benevity, YourCause) and interpret gift reports.Produce reports to track and analyze fundraising trends, outcomes, ROI, and donor engagement metrics to support overall organization fundraising strategy, including board give-get reports, Advancement KPIs, and appeal performance reports.Create constituent lists for fundraising, events, marketing, annual reports, donor honor rolls, and newsletters.Ensure all required city and state permits are completed before solicitation begins and produce necessary reports for regulatory agencies.Maintain systems for donor files, event records, cash receipts, and acknowledgments per policies and procedures.Collaborate with staff outside the Development Department to track prospects and supporters (e.g., volunteers, alumni) in the donor database.Support donor/prospect communications through email marketing system integrated with the donor database.Supervise event sponsorship tracking, donor stewardship activities, and recognition processes.Assist in the creation and maintenance of donation platforms, event fundraising pages, and sponsorship recognition structures.Supervisory, Team Leadership and Other Responsibilities:The position does not have any staff supervisory responsibilities.Employees will be responsible for their own transportation to and from the office, school sites and other work-related locations.Qualifications:To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required to perform this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.Experienced with Raiser's Edge or similar CRM systems; proficiency in data entry and report generation.Strong organizational skills, attention to detail, and ability to manage multiple projects and deadlines.Excellent written and verbal communication skills, with a focus on donor and volunteer engagement.Proficiency in Microsoft Office Suite and experience with digital tools like Zoom and event management software preferred.Team player with a collaborative spirit, growth mindset, ability to "manage up," and eagerness to contribute to the organization's mission.Education and/or Experience:Education: Bachelor's degree in Nonprofit Management, Data Science, Social Sciences/Liberal Arts, Business, or a related field.Experience: 3 - 5 years in nonprofit development and fundraising operations, donor stewardship, database management, and reporting, with experience in Raiser's Edge strongly desired.Physical Demands:The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is occasionally required to stand, walk, sit, use hands to finger, handle, or feel; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl; talk and hear. The employee is occasionally required to lift up to 25 pounds. The vision requirements include close vision, distance vision, peripheral vision, depth perception, and the ability to adjust focus.Work Environment:This job operates in a professional office environment with a hybrid workplace policy. This role routinely uses standard office equipment such as laptop computers and smartphones. The office work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.While performing the duties of this job, must be available to work irregular hours, shifts, weekends, and holidays. The noise level in the work environment is usually moderate. Employee will constantly work in indoor/outdoor weather conditions.Compensation:Salary: $77,000-$82,000/yearFull benefits package including health, vision, dental, and retirement plans.

Created: 2025-03-09