Front Desk Receptionist

About Berlin Laser:At Berlin Laser, we believe in the transformative power of beauty and the significance of self-care. Our mission is to help clients achieve smooth, radiant skin and a renewed sense of self-confidence through top-notch laser hair removal treatments. Founded with a vision of providing high-quality and affordable laser treatments, we are committed to excellence and client satisfaction at the core of everything we do.We offer a curated selection of clinically-tested laser hair removal services, delivered with gracious hospitality by our team of expert providers. Our highly personalized, elevated, and seamless experience ensures that clients look and feel their best every day. As a rapidly growing business in NYC, we are dedicated to expanding our reach and impact.We are seeking enthusiastic, entrepreneurial individuals who thrive in a fast-paced, dynamic environment. If you are engaging, personable, and adaptable with a positive attitude, high energy, and a passion for delivering exceptional service, Berlin Laser is the place for you. As a member of our team, you will play a vital role in our mission to support clients on their beauty journey and grow our brand across New York.About This Role:At Berlin Laser, its all about our clients and their experience, and thats where you come in.We are looking for our next Front Desk Receptionist to manage our front desk daily and provide exceptional service to our clients. As the first and last impression of Berlin Laser, you will greet clients with a friendly, warm, and enthusiastic demeanor. Your role is crucial in creating a welcoming and professional environment where clients feel knowledgeable, confident, and valued.We seek individuals with a natural desire to help and serve others. A successful Receptionist at Berlin Laser will have a pleasant personality and a genuine passion for the beauty and wellness industry. You will handle a variety of administrative and clerical tasks and streamline office operations. Multitasking and stress management skills are essential for this role.This position may require working in shifts, so flexibility is a plus. If you have a positive attitude, high energy, and a passion for delivering exceptional customer service, then Berlin Laser is the perfect place for you. Join our team and play a vital role in making our clients look and feel their best.Key Responsibilities:Client Experience: Act as the host and owner of the Berlin Laser client experience, providing warm and gracious hospitality.Check-In/Check-Out: Ensure a smooth and efficient check-in and check-out process for all clients.Appointment Coordination: Schedule, maximize, and coordinate appointments, assisting clients with pre-appointment documents and managing appointment requests.Support Provider Team: Provide support to the provider team with equipment and treatment rooms, ensuring everything is ready for client treatments.Daily Operations: Participate in daily operations activities, including electronic record keeping, ordering front office supplies, restocking, and maintaining brand cleanliness standards.Administrative Duties: Perform various administrative duties, such as maintaining calendars, sorting mail, managing deliveries, and managing office email and phone communications.Sales and Payments: Sell packages, process payments, and ensure confidentiality of sensitive information.Brand Representation: Radiate Berlin Laser's values of safety, proven results, education and transparency, empathy and warmth, and embracing every client's unique beauty.RequirementsPositive Attitude: Must exude a positive, friendly attitude with excellent client service and communication skills.Professionalism and Discretion: Must exercise professionalism and discretion with sensitive and private information.Passion for Beauty and Wellness: Must have a passion for health, wellness, and beauty.Motivated Self-Starter: Must be a motivated self-starter who can perform tasks without constant supervision.Organizational Skills: Must have strong organizational, problem-solving, and multitasking skills.Quick Learner: Must be a quick learner who can absorb and implement information efficiently.Calm Under Pressure: Must remain calm under pressure when handling client or provider needs.Reliability and Integrity: Must be reliable and act with integrity.Flexible Schedule: Must be able to work a non-traditional schedule, including weekends. Must be available to work 3 days per week, including 2 Saturdays per month.Technical Proficiency: Must have a working knowledge of G-Suite and Apple products.Physical Requirements: Must be able to lift 15 pounds and stand for long periods of time.Pay and Perks:Competitive Compensation with guaranteed hoursHourly Compensation Range: $22.00-$25.00 per hourContinuous education and growth opportunitiesFree Berlin Laser services for yourselfDiscount for Berlin Laser services for select family & friends

Created: 2025-03-09