Client Success Coordinator

Job Description: Coordinator, Client SuccessAbout the ChargeItSpot TeamHere at ChargeItSpot, we are mobile device experts. For over a decade, our intelligent locker systems have been solving real-world problems around devices, seamlessly managing fleets of enterprise-owned mobile devices at scale.At ChargeItSpot, we surround ourselves with independent thinkers who are detail-oriented, and customer obsessed. Our clients have routinely called us "the most talented team they've ever worked with." We value determination, resourcefulness, imagination, and follow-through. We want people who are ready to get things done.Our focus is fierce, but it's not all hard work. We take time to get to know each other through a daily game of Jeopardy, meals together, and nights out for karaoke. We operate a hybrid work model, with most team members working in the office a couple of days a week, and the rest remotely.Want to know more about our company? Check out our core values!About ARC®ChargeItSpot's flagship product, ARC, is an intelligent device management system designed to secure, track, and charge company-owned handheld devices that employees use to do their jobs (e.g. package scan, inventory check, mPOS, etc.). ARC exists to reduce the number of missing devices, recover lost productivity, and eliminate wasted payroll consumed by managers and associates.About the RoleChargeItSpot is looking to bring on an organized and detailed Coordinator, Client Success. The successful candidate will possess a unique combination of a project management mindset, strong communication skills, powerful documentation dexterity, and detailed execution skills. This is a diverse role that requires a natural ability to multitask in a dynamic, fast-paced environment. Projects will vary from coordinating logistics with our Operations team, to relaying feedback and client requests to our Product team, to assisting in conversations and materials for our Sales team. This is truly a cross-functional, inter-departmental role that is always laser focused on creating an unrivaled client experience. The role will be predominately focused on standardizing practices and processes for the Client Success team while producing and maintaining excellent documentation of client details, requests, and deliverables.  This role will work closely with all members of the Client Success team and other departments at ChargeItSpot so the successful candidate must be comfortable communicating routinely with clients and internal stakeholders alike as a liaison.  ResponsibilitiesOrganize and manage client and internal project information, tracking client history, status, and upcoming needs.Attend and document key takeaways from client and internal meetings, ensuring clear follow-up actions. This includes assisting in preparing agendas and gathering essential materials for meetings and discussions.Maintain organized communication, responding promptly to emails, scheduling meetings, booking travel, and managing shared documents and calendars.Provide occasional executive assistant support to the SVP, Client Success.Work cross-functionally with the Sales, Operations, and Product departments.Bring a proactive, problem-solving mindset to contribute to process improvements in a startup environment.This role is primarily based in Philadelphia, with occasional travel for client visits and trade shows.QualificationsExcellent communication skills - written, verbal, and socialUnparalleled organization abilities - must multitask in a rigorous environmentA project management focus (PM experience is a plus)Dedication to the importance of details and follow-throughKeen ability to extrapolate and delegate action items gleaned from internal and client meetingsAbility to quickly pivot between projects and adapt to changing prioritiesEagerness and curiosity to learn in a fast-paced environmentBachelors Degree or equivalent working experienceLocationWe are headquartered in Philadelphia, PA, but have moved to a hybrid work environment - so long as the successful candidate works on East Coast business hours. Initially, we ask that the candidate spend 2-3 days per week in the office as part of their onboarding. Following onboarding, the candidate must commit to the CS team's weekly in-office day. Periodic travel to the office and to meet with clients/prospects is expected.BenefitsHealth, dental and vision insuranceHealth Care FSA401k plan with matching company contributionsPaid time offHybrid environmentIf you have the unique combination of skills and qualities we are looking for, please submit your resume and a cover letter expressing your motivation to apply to this position to careers@.ChargeItSpot is an Equal Opportunity employer. Personnel are chosen on the basis of ability without regard to race, color, religion, sex, national origin, disability, marital status or sexual orientation, in accordance with federal and state law.

Created: 2025-03-09