Manager, Banking Operations

JOB SUMMARYUnder the direction of the Director of Operations Administration, the Manager, Banking Operations, will oversee all Branches, Branch Operations and Deposit system applications. The duties require an efficient, detailed and organized individual with the ability to perform complex tasks in a timely manner without direct supervision. The position requires an understanding of and has a very good understanding of the banking products and services designed for business and consumer customers and knowledge of all applicable regulations that affect Branch and Deposit Operations.LOCATIONSEncinitas, CASan Marcos, CARiverside, CANashville, TNPRIMARY RESPONSIBILITIESOversight of team's workflow, service, accuracy and processes to meet banks overall strategic goalsResponsible for bank department procedures, ensuring that they are accurate and adhere to PolicyTeller Cash DispensersTraining Coordinator for Deposit ProductsResponsible for reviewing and signing off on all Branch Monthly Certifications; including and not limited to directing branch cash audits.Responsible for Branch Audits including but not limited to responses and remediations, if applicableAssist with Deposit Risk AssessmentKnowledgeable of deposit risk and fraudSUPERVISORY RESPONSIBILITIESProvides coaching and mentoring to Branch Managers and develops a strong and cohesive team.Work closely with the Director of Operations Administration for process improvement, department growth and succession planning.Handles all Branch communicationsConducts Branch Manager Meetings At least Quarterly focused around:o Staff developmento Operations and complianceOversight of all HR activities for Branch staff which includes any written disciplinary action and annual performance evaluations.Approve all Branch Managers vacation/sick timeBack-up approval of all branch staff time sheetsADDITIONAL RESPONSIBILITIESManages Branch VendorsBranch Security Officer for all locationsResponsible for Fiserv Deposit application system; preferred not required:o Deposit products specifications (DDA, SAV, COD)o Deposit Rates indexes (DDA, SAV, COD)o New Product Implementationo Project Implementation Leader (New, Enhancements)o Integrated TellerMakes sound judgements regarding internal/external customer service and risk to the bank; effectively balancing bothResponsible for compliance with applicable laws, rules and regulations impacting all responsibilities.Provide great service to internal and external customersCompletion of required training assigned by due dateDuties will be conducted in accordance with all regulatory requirements including those specified in C3bank's Policies and ProceduresEmbrace C3bank's mission statement and incorporate it into their daily interactions.Incumbent may be assigned other duties as assigned by supervisor/managerKNOWLEDGE AND SKILL REQUIREMENTS Fiserv Product development knowledge, specifically Premier Core; preferred not requiredExcellent written and verbal communication.Great interpersonal skills.Ability to motivate teams to produce quality resultsManage tight timeframesLead multiple projects.Facilitate group meetingsWork requires a willingness to work a flexible schedule.Time management, prioritizing, multi-tasking and communication skillsEDUCATION AND EXPERIENCE REQUIREMENTSThe specific minimum competencies (education and experience) required to perform this job successfully. An individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the minimum knowledge, skill, and/or ability required.Minimum of 10+ years of banking experienceMust be a Leader and MentorOrganized, detail oriented and focused on priorities and efficiencyExcellent time management, prioritizing, multi-tasking and communication skillsProficiency in Microsoft Applications such as Word, Excel, Outlook, Teams, PowerPointKnowledge of banking deposits applications and operations; preferably FiservKnowledge of basic math and problem solvingMust have a high school diploma or equivalent.Knowledge of, adherence to the Bank Secrecy Act and Anti-Money Laundering rules and regulations, observing economic sanctions by prohibiting transactions as specified by the Office of Foreign Asset Control (OFAC), following the bank's customer identification program (CIP) rules, observing all Bank policies and procedures relating to BSA, OFAC, CIP, and related acts, and participation in ongoing related training.PHYSICAL DEMANDSThe physical demands and work environment described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.This position involves walking, talking, hearing, writing, using hands to handle, feel or operate objects, tools or controls, and reaching with hands and arms and required to sit for long periods. Vision required to read documents, reports, computer screens and include close vision and the ability to adjust focus.An individual in this position may be required to push, pull, lift and/or carry up to 25 pounds.The noise level in the work environment is usually moderately quiet.

Created: 2025-03-09