Customer Service / Administrative Assistant

About Us Schopmeyer Medicare, Health & Life is a family-owned business in Madison, MS. In just four years, we've grown to serving over 1,000 clients with health insurance. Our primary focus is Medicare (90% of our client base), while also expanding our under-65 services through Federal Marketplace Insurance and Life Insurance. Health insurance is confusing and overwhelming"”that's why we take a straightforward, just-the-facts approach rooted in integrity and honesty. Our goal? Clarity, confidence, and making sure clients meet their deadlines. The best part? We get to build relationships and serve them for years to come. You are perfect for this job if you: • Live by values of honesty, integrity, compassion, and excellence in all you do• Align with our mission-driven approach rooted in love for others• Thrive in a culture that celebrates accountability, meaningful growth, and shared accomplishments• Bring natural curiosity and a love of discovery to your work• Excel during high-energy, fast-paced periods of total engagement• Use quieter seasons strategically to refine processes, improve systems, and innovate• Find satisfaction in creating organized environments that help others succeed• Connect genuinely and cheerfully with clients through exceptional customer service• Bring warmth and positivity to phone conversations and personal interactions• Comfortable navigating Apple computers, spreadsheets, and productivity softwarePrimary Job Responsibilities :Training will be provided as needed • Serve as our companys first point of contact, creating positive first impressions through warm and professional phone interactions• Interfacing with the insurance companies we represent to provide customer service• Scheduling meetings for multiple insurance agents• Maintaining accuracy in our Customer Relationship Management software• Assisting with event coordination and hosting Optional and Flexible Job Responsibilities Based upon skills and passions of employee (not required): • Social media marketing• Graphic design• Database, no-code setup• Simple video editing and posting• Research and copywriting for websiteOffice/Time ExpectationsWeekly Hours: 32-40 hoursLocation: On-site at Madison office; occasional remote work is availableVacation Blackout Dates (September 15 - January 15) Our busiest time of year is the Annual Enrollment Period, October 1 through January 20. We require that vacations be scheduled outside this window to ensure we're all here when it matters most.That said, life happens. If you need a day or two off, we'll be accommodating. And if there's a family event or something important that needs your time for a few hours, we want you to be there. (Wondering about the holidays? See below.)Pay Structure• $19 per hour + performance-based bonuses• $150 monthly to help offset health insurance costs• 32 - 36 hours weekly during off-season, February - August• 40 hours weekly during busy season, September - December (overtime likely available)• Paid Time Off (PTO): First year, 48 hours (6 days) in addition to HolidaysPaid Holidays (2025) • New Years Day, Good Friday, Memorial Day, Independence Day and Labor Day• Thanksgiving and Black Friday• Christmas Season: December 24, 25, 26 and 31 (half day)Note: Additional PTO is allowed December 22-31.Final NoteWe love our company, our work, and especially our clients. We love investing in our team members"”both professionally and personally"”and creating clear paths for growth in responsibilities and compensation. Our guiding principle is simple: always do the right thing, and God takes care of the rest. If this philosophy resonates with you and youre excited about joining our team, wed love to hear from you!

Created: 2025-03-09