Claims Service Representative

Russell Tobins client is hiring a Customer Claims Representative in Westminster, CO 80021Employment Type: ContractLocation: Hybrid, Westminster, CO 80021Pay rate: $20-$23.52/hrResponsibilities:Complicated Dispute Resolution: Investigate and resolve complex customer disputes related to product/service quality, billing discrepancies, shipping issues, and other concerns professionally and empathetically.Collaboration: Work closely with internal teams (sales, order admin, product managers, finance, credit & collections, cash applications, and operations) to gather information and develop solutions for customer disputes.Problem Solving: Analyze complex situations and implement creative solutions to resolve customer issues while maintaining company interests.Documentation: Maintain accurate and detailed records of customer interactions, investigations, and resolutions in the CRM system.Escalation: Elevate unresolved or complex disputes to higher levels of authority, providing comprehensive background information for efficient resolution.Continuous Improvement: Provide feedback and insights to management on recurring disputes, process inefficiencies, and opportunities for service and operational improvements.Customer Satisfaction: Strive to meet or exceed customer satisfaction targets by addressing concerns promptly, demonstrating empathy, and ensuring a positive customer experience.Tax Corrections: Issue credits and debits to correct tax errors.Special Projects: Participate in testing scenarios for internal system enhancements.Requirements:2-4 year degree preferred; additional education or training in claims processing, business administration, accounting/finance, software delivery, or supply chain management is a plus.1-2 years of experience in claims management, accounting, order administration, sales support, or a related field is preferred but not mandatory.Experience with a top-tier Enterprise Resource Planning (ERP) system is a plus.Familiarity with Salesforce CRM and other relevant software applications is a plus.Experience with Google Chrome, Gmail, Google Apps, Microsoft Office Suite, and Data Load is a plus.Experience in customer service, dispute resolution, order administration, accounting/finance, sales support, or a related field is preferred.Strong ability to handle customer concerns and resolve disputes in an empathetic and patient manner.Strong organizational skills with attention to detail and accuracy in data entry and order processing.Ability to work under pressure, prioritize tasks, and meet deadlines in a fast-paced environment. Strong problem-solving and critical-thinking abilities to effectively resolve order-related issues.Ability to exercise sound judgment, proactively solve problems, and demonstrate strong attention to detail in high-pressure situations.Benefits that Russell Tobin offers:Russell Tobin offers eligible employees comprehensive healthcare coverage (medical, dental, and vision plans), supplemental coverage (accident insurance, critical illness insurance, and hospital indemnity), a 401(k)-retirement savings, life & disability insurance, an employee assistance insurance, and employee discounts with some preferred vendors program, identity theft protection, legal support, auto and home insurance,

Created: 2025-03-09