Call Center Manager

We have partnered with a growing manufacturing company who is looking for an experienced Call Center Manager. This is a customer-focused organization dedicated to delivering exceptional service and support. We are looking for an experienced Call Center Manager to lead a team of 20+ employees, drive operational excellence, and foster a high-performing and engaged work environment.Call Center Manager ResponsibilitiesOversee the daily operations of the call center, ensuring efficiency and productivityLead, coach, and mentor a team of 20+ call center agents to achieve performance goalsDevelop and implement strategies to improve customer service, call quality, and resolution timesMonitor KPIs, analyze data, and generate reports to assess team performance and identify areas for improvementImplement best practices and process improvements to enhance operational effectivenessHandle escalated customer concerns and ensure swift and satisfactory resolutionsCollaborate with leadership to develop training programs and career development opportunities for employeesMaintain compliance with company policies, industry regulations, and customer service standardsCall Center Manager **5+ years of experience managing a call center team of 20+ employeesStrong leadership, mentoring, and team-building skillsExcellent communication and interpersonal skillsProven ability to drive operational efficiency and improve performance metricsExperience in developing training programs and career development plansAbility to work in a fast-paced, customer-centric environment5 years of proficiency in call center software and CRM systems If you are a results-driven leader with a passion for customer service and team development, we would love to hear from you. Apply today! Thank you, Ashly Wheatland Project ManagerLaSalle NetworkLaSalle Network is an Equal Opportunity Employer m/f/d/v.LaSalle Network is the leading provider of direct hire and temporary staffing services. For over two decades, LaSalle has helped organizations hire faster and connect top talent with opportunities, from entry-level positions to the C-suite. With units specializing in Accounting and Finance, Administrative, Marketing, Technology, Supply chain, Healthcare Revenue Cycle, Call Center, Human Resources and Executive Search. LaSalle offers staffing and recruiting solutions to companies of all sizes and across all industries. LaSalle Network is the premier staffing and recruiting firm, earning over 100 culture, revenue and industry-based awards from major publications and having its company experts regularly contribute insights on retention strategies, hiring trends and hiring challenges, and more to national news outlets. LaSalle Network offers temporary Field Employees benefit plans including medical, dental and vision coverage. Family Medical Leave, Workers compensation, Paid Leave and Sick Leave are also provided. View a full list of our benefits ** *****

Created: 2025-03-09