Loan Service Representative

Job **This position works closely with the Branch Manager and staff to build relationships and identify the needs of customers. The Sr. Customer Service Representative is knowledgeable of features of products and services to drive that exceptional customer experience.Principal Accountabilities/Key *Identifies and responds to customers needs in a timely and efficient mannerBuilds internal and external relationshipsEnsures customer confidentiality and private information is maintainedProvides guidance to other staff membersInterviews customers and process applications, making recommendations for product and services approvalProcesses payments, verifies cash, endorsements, issues receipts, ACH, etc.Prepares and present assigned daily marketing offersResponsible for assigned collection of customer accountsCompiles and maintains records of all daily assigned tasksEducation, Qualifications/*High School Diploma or equivalentMinimum of 3 years previous Customer Service experienceAbility to meet current Licensing requirements of various States and Federal regulatorsDemonstrate the ability to analyze relevant information and apply individual judgmentAdvanced interpersonal relationship skills at a variety of levels and greatly differing social and business settingsAbility to maintain confidential business and personal informationAction and result focusedStrong communication skills (verbal / written / interpersonal)Proficient with MS Office Suite productsMust possess a valid drivers license and the ability to operate an automobilePreferred *Previous experience in the financial field*$30,000- $32,000 annually (depending on experience)**Mon 8-5:30Tue 8:30 - 5:30Wed 8-1:30Thurs & Fri 8:30-5:30You will alternate the 5 Saturdays they work from 8:30-12:30

Created: 2025-03-09