Front Desk Receptionist

The Front Desk Receptionist is responsible for greeting patients and answering telephone calls for the Los Angeles Cancer Network / Compassion Cancer Care Medical Group (OneOncology affiliated medical practice). This role will also provide office support for the front office area.ResponsibilitiesGreet and direct patients and visitorsGate KeepingPatient registration/check-outCollect co-payments and deductibles. Reconcile daily cash reportSchedule and update patient appointments, blood transfusions, and diagnostic tests in accordance with established protocolAnswer telephone and respond to inquiries, direct caller to appropriate personnel or initiate a triage message for response by medical personnel. Record accurate and complete messages when necessaryMaintain supplies and cleanliness of the front officeEnsure maintenance of patient confidentialityDemonstrate exceptional customer service skills in the performance of work assignments and dutiesAccurately document in the EMR systemTraining new hires on the process and procedures of the practiceMaintain accurate records for all appointments scheduled for providersSorts incoming mailVerifies patients insurance information and updates billing staff if any changesKey CompetenciesStrong verbal and written communication skills.Ability to establish and maintain effective working relationships.Demonstrates exceptional assessment, critical thinking, and customer service skillsAbility to maintain emotional stability to cope with human suffering, emergencies, and other stressesAbility to seek out resources independently and work collaborativelyAbility to collaborate, set priorities, and organize work to meet deadlines, ensuring compliance with established processes, policies, and regulationsAbility to multitask efficientlyAbility to communicate clearly with patients, families, visitors, healthcare team, physicians, administrators, leadership and othersQualificationsGreat Customer Service SkillsMedical Terminology-Oncology/Hematology SpecificBasic computer knowledgePrevious Oncology/ Hematology experience preferredFluent in SpanishSalary **Exact compensation may vary based on skills, education, certifications, experience, and location.Base Salary ** $16.00 to $20.00 per hour

Created: 2025-03-08