ServiceNow Solution Lead

Position: ServiceNow Solution LeadLocation: Hybrid in Lisle, IL OR Brookfield, WI (3 days on-site - Tuesday, Wednesday, and Thursday)Type: PERMANENTOpening: 1Pay: $165k-180kInterview: 2 rounds First round: Virtual Technical Screen w/ Associate Director and Technical LeadFinal round: In-person interview with Director, Tech Lead, and Business StakeholdersMust Haves:8-15 years of overall ServiceNow experience, including CMDB and CSDM frameworks Extensive experience supporting and assisting with executing an IT strategy to drive adoption of IT Operations Management (ITOM) Mentoring service and process manager on ITOM concepts Providing technical and thought leadership for integration and development of ITSM and ITOM tools with stakeholders Experience promoting and championing benefits of ITSM and ITOM processes: Incident, Problem, Change, Request, Enterprise Monitoring and CMDBIn-depth knowledge of IT Service Management (ITIL) frameworksFundamental understanding of key ServiceNow technologies: SSO, SAML, Web Services, LDAP, REST, and JavaScriptPlussesExtensive experience with Solar WindsCTA (Certified Technical Architect) ServiceNowDescription:Our client in the commercial vehicle industry is undertaking its most significant transformation in a century, our stands at the forefront, a vanguard of the movement. No longer content with merely supplying trucks, buses, and engines, they are on a mission to redefine transportation. Embracing a bold digital transformation, ushering in a new era of complete and sustainable transport solutions. In this role, the ServiceNow Solutions Lead will be responsible for IT Service Management (ITSM) and IT Operations Management (ITOM). Person will be expected to play a lead role in the architecture and oversight of a technical team that provides day-to-day support and administration of these areas.Foster continuous service delivery optimization and improvement.Build enduring relationships to foster collaboration and knowledge exchange.Develop and manage a roadmap for organizational excellence in the application of ITSM services, procedures, and tools.Building, publishing, and driving the utilization of the service catalog delivered from the IT Self-Service Portal.Developing and driving the implementation of business processes automation across the IT organization.Overseeing processes to ensure Service Level Agreements (SLAs) are published and met by IT teams.Developing performance measures and consistently reporting metrics to process stakeholders at all organizational levels.Demonstrated ability to influence and consult (on pros, cons, and risks).Provide thought leadership in solving business processes and technical problems.Ability to analyze data findings to draw conclusions and develop actionable recommendations.Excellent communication skills.Ability to explain complex practices, processes, or procedures in clear and simple terms.Demonstrated experience in leading process improvement and organization change initiatives.Proven expertise and overall responsibility in customer service and contact center services, performance, and new generation capabilities.Excellent presentation, time management, and collaborating skills.Plans and carries out responsibilities with minimal direction.Ability to collaborate effectively with individuals from diverse cultural backgrounds.Compensation:$165,000 to $180,000 per year annual salary. Exact compensation may vary based on several factors, including skills, experience, and education.Benefit packages for this role may include healthcare insurance offerings and paid leave as provided by applicable law.

Created: 2025-03-08